Hoerner Heating & Plumbing

Water was coming out of a back flow valve and an overflow pipe and spewing against my furnace room wall. I looked up the maker of the furnace and they had recommended HOERNER as a good service company.
I called them and they said they could have someone there a week later as they were fully booked. A couple of days later i got a call that they could come within the hour. They looked at, took pictures, and gave me a quote for the parts and labour.

A couple of days later, Derek and his partner arrived (on time) and within
a couple of hours had the job done. He then deducted $100. as the job
didn't take as much work as he suspected. Great service.

Can not recommend these guys enough! From start to finish they helped us out in a pinch after our water heater broke and flooded our basement. We initially worked with them to try and schedule an urgent visit and they were very honest about their schedule that but also said they would try to move things around and get back to us. Within thirty minutes they called back to say they were able to help us out same day and replaced our water heater within a few hours after the initial call. Everyone we talked to was very kind and helpful, and genuinely sympathized for how cruddy and broken water heater can be, especially when it floods your basement. They answered every question and even provided tips on how to maintain the life of our new water heater and how to avoid a similar situation in the future. Bonus, they also helped fix a drain blockage that our general contractor missed when we initially did renovations at no charge (thanks Derek for that!)

Hoerner plumbing provided an excellent service. Stephen was on time, friendly and fixed the kitchen faucet and toilet leak quickly and efficiently. Thanks again Hoerner plumbing top notch as usual!

Mario came and asked for the history of the drain and then took a look. He said that the drain is more than likely blocked. He took pictures and will discuss options back at the shop and come up with a proposal. Mario is very professional and I really appreciate his honesty. Its the first time I have used Hoerner and my guess is that he reflects the culture of the company.

Noticed a lengthy crack in our main stack which was consequently leaking. Thankfully Hoerner Heating was able to schedule the work the very next day. Mario and Cameron were very professional and were able to fix the problem despite having to complete the work under very restricted conditions. I would highly recommend Hoerner Heating and any of their staff from the person who answered my first frantic call to Mario and Cam who were a pleasure to deal with.

Arrived on time, called to reconfirm and very efficient in solving the problem. They made sure to keep the place clean.

I had a late night water problem when my dishwasher was running and suddenly water was all over the floor. The next morning, part of my basement ceiling collapsed! I called Hoerner late in the night and they said someone would be here first thing in the morning. Martin came and quickly diagnosed and repaired the broken valve. He also made suggestions about the water damage that were very helpful and referred me to someone for repair of the drywall. Martin was professional, personable and did excellent work. The company turned a bad situation into a relatively easier one.

We live just up the street from this Hoerner and decided to give them a try after reading all of the good reviews. They had to replace the fill valves in all 3 of our toilets.

The whole experience was outstanding. The communications was great, they showed up on time, were quick, efficient and very courteous. We were very impressed dealing with this company.

The best thing about this whole experience is that we have now found a great plumber that we can trust for future jobs.

Very responsive to request for service. Servicemen were friendly and knowledgeable. They looked at other areas of plumbing and made recommendations. The only complaint was the twists in the dryer hose which diminished the dryer effectiveness. We were able to fix

Emma contacted me immediately as soon as I opened an online request and kept me up to date. I was pleasantly surprised at the level of customer service on a Sunday night when I asked for the work to be done on Monday morning. Martin showed up promptly on Monday morning and discovered the issue with the clogged water flow. He was nice, knowledgeable and professional. Initially, I was worried about the cost of the plumbing service but Martin was upfront and fixed the problem. It was a small fix but a big relief for me. There were no tricks or up sales. Honesty and trust goes a long way. Martin and the Hoerner crew has my vote! I highly recommend them!