Hd Roofing Inc

So - thinking that I had too many projects on the go around this summer, I thought that I would get one of the jobs done through Home Depot installations services; you know, likely pay a little more, but in turn get top notch customer service and not have to worry about babysitting a 'joe average' contractor. WAS I EVER WRONG!

Cherry & Clark ends up being the assigned company for the siding job (incl. eaves & fascia) that I went through the Home Depot for; no big surprise, we all know that they farm out the work.

The salesperson/estimator touts themselves from 'HD Roofing' and does not mention Cherry & Clark, but regardless they are friendly, responsive and helpful in the planning process - UNTIL we sign the paperwork and give our Home Depot card for the deposit - then, the guy disappears! No responses to voicemail, email, and I am left with a piece of paper that says my estimated start date is in 2 weeks! So much for not having to hand-hold the contractor; long-story-short it took over 6 weeks before the job was started after a HUGE amount of effort/follow-up on my part, they forgot to place the materials order, weren't clear about who was handling the job, etc. – their customer service & responsiveness is simply brutal!

Finally when the work gets done - Cherry & Clark subs the job out to another company 'Metro Home Improvements' - UN'freaking'believable! And while the work that was completed was of decent quality; let me tell you that the cast of characters were hardly who I would want representing the Home Depot brand if I worked there.

So - lesson learned, whenever possible get a top-quality small business contractor referred to you by a friend who has used them before; and be sure to stay away from the Home Depot and Cherry & Clark!

Home Depot license their name to Cherry & Clark. Cherry & Clark say they will be your contractor and protect you, but they are just looking to make big bucks for doing nothing as the middle man. Spent big $ and got contractor out of Orangeville. They replaced rubber pans in valleys with shingles. Now each spring when I get ice dams in the valleys the water runs through the walls all the way down to the basement. Nails not fully set because installers didn't know how to use nailing gun. After 3 years shingles still not sealed and never will because nail heads sticking out. Cherry and Clark (aka Home Depot Roofing) refuse to correct either problem.