Furniture Depot

Fantastic service!
The shipping was quick in order to promised delivery dates. My sofas were perfect as described on website and super comfy.
I will defiantly be a client of Furniture Depot again and recommend them 100%

MY 5 Star for service even in these troubling times during Covid-19!
Thanks a lo!

After speaking with a rep at the store I was able to cancel the order and get a full refund. He explained that their supplier in the States was causing the delays.

I’ve had my couch for the last month and I’m pleased with it. The issue I had was with the customer service from the store that extremely lacked. After purchasing my furniture, I was upset I didn’t read all the lower star reviews. It seems common for this place to not answer or return calls and give you the run around AFTER they’ve taken your money for your purchase. Despite having mutual friends with the manager, it didn’t make my experience any less frustrating. After hearing nothing back on when my couch would be deliver, I tried multiple times to contact the store. By email, phone, leaving messages for the manager with employees and still hearing nothing back. Overall great prices but unfortunately for the headache and not being treated like a valued customer I wouldn’t and haven’t recommend any future purchases from this company.

My Tessani end tables were packaged beautifully and came with easy assembly instructions. Furniture Depot communicated through email and chat and eventually tracking capability. Five weeks for delivery isn’t bad during a pandemic considering they were trucked over 2000 miles through a snow storm. I love the product and highly recommend Furniture Depot.

No customer service. You have to email them to find out where your furniture is. Every few weeks you get the same copy and pasted response. “Your item is due at the end of the month”. Please spend the extra $50 and purchase the same item at a more reputable retailer. Don’t waste your time here.

The worst experience ever
Would not recommend anyone to go there.

Please do not purchase from the store.
Once they get your money they do not care.
All furniture received was damaged and no one gets back to you.

Almost all the furniture purchased was damaged. Trying to get a hold of someone, seemed to be impossible and once you get a hold of someone they repeat the same thing and say they would have to speak to the manager and they will call you back and they never do.

Still waiting for furniture and keep on getting the same excuse.

Please save yourself the headache, do not buy from this store.

It’s been 3 months!
I am sitting on the floor of my home and I am the one calling them every week for updates . And yes you will have to call to find out if your furniture status. After 2 months I started calling . 2 weeks ago it was in transit, last week they had to book a day today after waiting 3 MONTHS, they Lost the truck with the furniture??!! Wtf... can you get any more creative?!

Fo elsewhere. They’re not worth the grief.

I just want to write a quick review for Furniture Depot, I have bought online a few times from them and have had exceptional service ! I did have some delays this time around but I expected them due to COVID-19, I read some reviews and they make it seem like everything is normal ? We are living in uncertain times and we should have some patience and understanding. This is definitely a company that’s been around for a long time and they stand behind there product and deal with top not manufacturers. They are a Canadian company and ship out of there Toronto warehouse.

Absolutely garbage customer service. Three months and many firm delivery dates later, I still didn't get my product with no explanation. Cathy, their online order customer service lady is the worst. You never get a call back from them even if they tell you they'll call back! Had to call my Credit Card Company for charge-back in order to get my refund.

donot provide updates of when the furniture will be delivered, then deliver low quality furniture ... issue with sofa and its more than 2 months and cathy is not even responding on how or when they will fix it.