Frendel Kitchens Ltd

I would never use this company if it weren't for my builder. I wanted to add extra cabinets for my kitchen. I heard bad things about it and they were right. First of all you can deal with only one guy. And I had a hard time understanding his "English". I was told it would take about a month to complete a couple of cabinets. It's been nearly 2 months and I haven't heard from them. Whenever I call the guy is always busy and I am not allowed to talk to anyone else. It seems that no one else in the whole company has access to the customers' files. All I wanted to know was when the cabinets would be ready. Another thing, the handles on the existing cabinets were not lined up. How can they make mistakes like that? Aren't they supposed to be professionals?

I wouldn't recommend this company to anyone but we had no choice but to deal with them since we bought a new home. There are many chips on our cabinets and our pantry isn't the same color as the rest of the cabinets.

A rep from Frendel called and set up and appointment to get the repairs done and no one showed up! After calling to find out why no one showed up, I was almost chastized for not calling sooner to tell them that no one showed up! I can't beleive that the rep tried to blame me for not telling her that the worker didn't show up. She was rude and unapologetic.

The other sales rep does not have a good command of english and is quite rude as well as abrupt. They have absolutely no customer service skills.

I would neither recommend this company or its products to anyone.

All the cabainets was mostly chipped (yes, on the outside face)...I don't understand why they could deliver it to me in that condition. One side of the centre island is even showing a elevated area from a screw that went too far and create too much pressure, which also lead to a tiny crack.
When they were asked to review it, they brought in only a touch up pen , not to mention, they put touch up on the elevated area (which doesn't help at all and even left runny marks.) By the way, the cabinets top (can see it when open) are all chipped heavily! When we ask them what we should do, they asked us to by the retouch kit from them! that's it. I would never recommend Frendel kitchen to anyone.

I would not choose this company what so ever if you can help it. Poor customer service and quality. I can beleive they stay in business. You pay for what you get nowadays.

This is a new house so we only had Frendel products to choose from. I would not have selected them if I could have had any company install my kitchen and I'm surprised that the Builder (who is excellent) chose Frendel as their supplier. The choices in styles were adequate but their colour choices were seriously lacking. Their best colours are only available in their most expensive styles and woods so I had to upgrade everything just to get a colour that I liked. When the kitchen was installed, almost every upper/lower/gable had a scuff, scratch or dent in it. The fridge gable actually had the pointy end of a screw coming out on the other side. When I asked why all the cabs were in such bad condition they said it was because of the colour (expresso) I selected and that everyone with that selection had the same problems. They also installed 2 different counter styles (some with a raised lip and some with a rounded edge) in the kitchen.