Choice Leather Furniture

Furniture
Toronto ON M6B 3W8
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HomeStars
Furniture
Choice Leather Furniture
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80%

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Reviews by rating (past 12 months)

Reviews for Choice Leather Furniture

Average customer rating:
9.9 10 (158 reviews)

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Anne
Anne
19 reviews Aurora, ON
10/10

Reclining Leather Sofa

Over the holidays we decided to visit Choice Leather as we were in need of a new reclining sofa. We've had issues finding the right one. The reviews on here are outstanding and we figured this was the last place we would be looking.

Adrian greeted us and as beyond helpful and patient. He answered all of our questions. We told him customer service is crucial and that is why we came to choice leather.

The sofa is gorgeous and very well-made (made in Canada) and was worth the wait.

Unlike pretty much every other retailer, Choice Leather is there after delivery should you have any questions or concerns. We are SO happy to have found them and for having Adrian guide us through the selection process.

You will NOT be disappointed buying from Choice Leather.

Thanks again Adrian!!

Anne & Howard

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hi Anne & Howard,

It is Adrian.
It was nice to hear that you came to Choice for customer service.
For us pleasing customers is the most important thing.
If you need anything we will be there most likely the same day.
Thanks.

JGilmour in Kingston
JGilmour in Kingston
1 review Kingston, ON
10/10

Excellent product & service!

I chose to shop at Choice Leather because my parents purchased a sofa & loveseat from Tom 19 years ago and both still feel and look like brand new. Upon arrival at the store, Tom was extremely helpful, providing great advice and offering many options. Offering delivery service to Kingston was a huge bonus as well. Now that I have received the furniture, I couldn't be happier with the quality and colour of leather, the comfort is unmatched and working with Tom and Adrian made everything very easy. Very pleased, thank you!

Approximate cost of services:
$7,000.00
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Company Response

Thank you for your kind review.
Like your parents many people come back after 20 years and more to buy another set. We will do our best not to disappoint those who come here with trust.

Coleman in Edmonton
Coleman in Edmonton
2 reviews Edmonton, AB
10/10

3 Piece Leather Sectional

My wife and I recently purchased a large sectional for our newly renovated basement. From the first time I spoke with Adrian, I was reassured that purchasing a massive piece of custom furniture from Edmonton, sight-unseen, was something that Choice does and will do. They did not disappoint.
Adrian helped us with details, and didn't seem to be bothered with my constant calling with questions, measurements, styles, etc.

We received fantastic advice (even in retrospect). Adrian and I spoke about our three younger children. For the sake of longevity, Adrian insisted on a more durable leather, rather than a more expensive/softer leather, given the fact the kids will be using it a great deal. Upon arrival, the chosen leather is beautiful just as promised.
I also had a couple pleasant conversations with Tom, and was thanked for the purchase. Tom managed the purchase and shipping details, and seemed very grateful for my business.
The three large sectional pieces were packed with care and it was obvious that the safety of the sofa was a priority. The sofa's arrived exactly as discussed, in showroom condition, and a couple days ahead of schedule.
I will recommend Choice to friends and family, and do my best to reassure them, that the the gentlemen at Choice can make this process easy and enjoyable.
Adrian and Tom, thank you for the absolutely lovely furniture and service.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind review.
For us, it is more important to satisfy our customers than the sale itself.
Especially when somebody from out of town purchase something even without seeing it we feel really grateful for the trust you put in us.
After all we are glad we did not disappoint you.
Thank you again.

Mary-Lynn in Huntsville
Mary-Lynn in Huntsville
1 review Huntsville, ON
10/10

Great service, great product

If you are tired of replacing your big box store sofas when they disintegrate after a few years of use, get your next one from Choice Leather Furniture. The service and knowledge of their product line is beyond compare. You get information on the best sofas for your particular use and the quality of the workmanship is beautiful. All Canadian with no hidden surprise! I am happy to say that these are the most beautiful sofas I have had in years. Thank you to Adrian and Tom for doing such fine work.

Approximate cost of services:
$6,500.00
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Company Response

Thank you for trusting us so much.
Your sofas should be good for next 20-25 years.
Thanks again.

Private User
Private User
Private User reviews Toronto, ON
10/10

Leather furniture

We had 2 wing chairs custom made by choice over 20 years ago and they are in perfect condition. These chairs recline and a few months ago, the springs on both snapped. Phoned and spoke with Adrian who came to the house twice, once to have a look and then to have them fixed. There was no charge for the service and the chairs now work perfectly. Thank you Adrian. Jim and I both thank you for this. I would strongly recommend this company with service like this.

Approximate cost of services:
$0.00
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Company Response

Thank you for your kind response.
We have set our priority on customer satisfaction.
We have been claiming 'We sell peace of mind' and 'we sell trust.'
When somebody around you wants good leather sofas, you know we are here!
Thank you again.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Purcahsing Sofa

I've purchased our first sofa set 25 years ago at Choice Leather. My sister's sofa is still excellent condition who purchased it 16 years ago through my recommendation. Since I retired last July and moved to Ottawa, I visited many stores, including on-line shopping to get our second sofa here in Ottawa. However, I was not satisfied with their products so I contacted Tom for his recommendation. Thanks to modern technology! He showed me a couple of sofas by text messages! Finally, I decided to purchase a beautiful sectional sofa without even seeing it because I fully trust Tom. My only concern was a long distance delivery from Toronto to Ottawa but to my surprise Adrian drove all the way to Ottawa. He was very kind and polite. Thank you again for the excellent service. I definitely recommend your company to all friends and family!

Approximate cost of services:
$3,000.00
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Company Response

Thank you for your kind review.
Ever since we started business in 1986 we have specialized in leather sofas - best quality leather furniture! Now we are shipping accross Canada. From a remote town in B.C. to Halifax.
Freight? the most we have charged is $500.
Thank you again for trusting us.

NP in Toronto
NP in Toronto
1 review Oakville, ON
10/10

Leather sofa and love seat

Purchased a top of the line leather sofa and love seat.
Price was fair, delivery was actually 2 weeks sooner than expected.
Both pieces were delivered and set up by Adrian, so far looks great and very comfortable. I have already recommended others here.

Approximate cost of services:
$6,500.00
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Company Response

Hi,
Thank you for your kind review.
The sofa sets you have purchased are of the best quality and according to our 30 years of experience it should be good for next 20-25 years.
we hope that you are happy every time you sit on the couches.
Tom from Choice.

Abhi Verma
Abhi Verma
1 review Toronto, ON
10/10

Thank you Adrian and Tom!

We have just purchased 2 new couches from Tom and Adrian at Choice Leather Furniture. These are in addition to two more that we purchased from them last year. In terms of their service and product quality, they have no equals. They are knowledgeable, courteous and extremely passionate about what they do. They educated us about the product and were patient as we went about selecting what worked best for us. The purchase experience right down to the delivery and placement has been extremely positive and we want to thank them both for their wonderful service! The quality of the couches is very high and their confidence in their product is reflected in their warranty. Thank you both and we look forward to being back again soon!
Abhi Verma

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your time to post a review.
When we make a sale we are happier that people turst us than with the sale itself. We have been claiming that we sell 'peace of mind'.
Customers come here because they trust us. we will never disappoint those customers. We believe that the worst thing in life is betraying the trust!
Thank you again for trusting us.
Tom from Choice.

frosted411 in North york
frosted411 in North york
3 reviews Toronto, ON
10/10

Excellent Service and Quality

My dad bought a two piece sofa set 17 years ago. They are still going strong! Sturdy and beautiful as they were the first year they bought them. So I visited there to replace our 5 year old 3 piece set (broken and ripped) purchased from another place. Both Tom and Adrian were honest and gave excellent recommendations for our needs. We did our homework prior to visiting the place and visited many other name brand places. But we fell in love with the quality and the price right away and decided to purchase at Choice Leather. We highly recommend this place.

Approximate cost of services:
$6,500.00
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Company Response

Hi,
Thank you very much for your kind response.
Though some people come through the recommendations from their firends and relatives but not many people make a purchase on their first visit and post a review even before the furniture is delivered.
Today I heard from Adrian who delivered your sectional that you liked the furniture so much. I am glad and thankful for your trusting us!
Tom from Choice.

Michelle in Toronto
Michelle in Toronto
1 review Toronto, ON
10/10

Leather Sectional Sofa

My husband and I were looking to purchase a leather sofa that will last a long time. After some research online and shopping for a few months, we discovered Choice Leather. We visited the showroom and met Adrian, who helped us patiently with our questions in choosing the right sectional sofa for us. We liked that the furniture is made in Canada and was able to choose from many options. The couch was delivered in a few weeks as promised. Adrian was very professional, friendly, and responds to our e-mails and calls promptly. He quickly resolved minor issues such as replacing a slightly damaged sofa leg at time of delivery, and a week later when we noticed a very small nick in the piping of the sofa. We also received a Leather Care Kit which is great! Overall, we are happy with the product quality and customer service we've received. Thanks so much!

Approximate cost of services:
$0.00
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Company Response

Thank for your business. When we sell we feel apprecative because somebody trusted us. We will do our best not to betray the trust people put on us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Choice Leather Furniture

Exclusively Fine Leather. We pride ourself on having committed to EXCLUSIVELY fine leather furniture since 1986. We have built a reputation for offering the highest quality of fine leather furniture at low warehouse prices. All of our pieces are manufactured in Canada with Top Grain Italian leather on Canadian maple ...
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