Capitol Carpet & Cleaning Services, Inc.

Window & Gutter Cleaning
Vaughan ON L4L 3P6
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Window & Gutter Cleaning
Capitol Carpet & Cleaning Services, Inc.
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24%

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Reviews by rating (past 12 months)

Reviews for Capitol Carpet & Cleaning Services, Inc.

Average customer rating:
7.5 10 (12 reviews)

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Mississauga Family
Mississauga Family
4 reviews Toronto, ON
5.8/10

Carpet cleaning

I found Capitol on homestars.ca and their price was good. I called and the lady was polite and promised me that the team would be able to take out all the stains I had described. ‘Great!’ I thought. They arrived promptly and I described the stains to be cleaned. The gentleman says “I can’t guarantee them.” I was shocked… the only reason why I called used them is from their promise to remove them. There was a large disconnect between the phone staff and the cleaning team. Also, I was concerned they did not use clean work boots while walking into my house. I had to clean after they left because their boots brought in leaves and dirt onto my stairway carpet and wood floor hallways. Though they were very quick, I was rather disappointed that most stains stayed. The floor dried quickly as promised and in a last ditch attempt, I bought a Bissell chemical cleaner from Walmart to try to remove the stains. To my surprise, I was able to remove the stains in one corner! Sure it took nearly 20 minutes of scrubbing and the cleaner was $9 but it came out. Overall, I was disappointed in the empty promise from the customer service staff, unclean work boots, and the general inconsistent info from the company. Everyone was always polite and friendly but if I knew they couldn’t clean the stains in the first place, I would have never hired them to start.

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Company Response

thank you for your feedback. good or bad, we appreicate it always. We apologize that our serivce was not to your satisfaction and not all the stains were removed, but we definatley did not guarantee 100 % removal. How can you? all homes and stains are different. Some stains are fresh and some have been there for a long time! We would have gladly sent our technician back to try again, it's in our 48 hour guarantee!!! that we did state... anyways, after 17years in the business you definatley cant please everyone! but we will still continue trying and with feedback from our customers we can make sure that we get it right!.

anthony-6453
anthony-6453
1 review Toronto, ON
10/10

carpet cleaning and janitorial clean up

wow!!! what a great job i booked 2 appointments for carpet cleaning and office cleaning and both were done to perfection. not to mention they called me and asked me for any comments. great skills from beginning to the end and i now book regualr cleaning services for my home fantastic

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frankah
frankah
1 review Toronto, ON

First Review

10/10

carpet & maid

The work was great and the carpets were dry quicker than other companies I've used. And the maid services did a fantastic job.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Capitol Carpet & Cleaning Services, Inc.

Capitol Carpet & Cleaning Services Inc. is your one-stop, convenient cleaning shop! We service al homes, apartments and comercial contracts. Al our certified carpet cleaning technicians have ben with us since Capitol Carpet & Cleaning Services Inc. launched in 1987. We specialize in profesional dep steam cleaning, bonet cleaning, shampo, ...
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