Canadian Choice

Formerly Canadian Choice Windows & Doors
Windows & Doors Installation & Service
Calgary AB T2H 2J7
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92%

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Reviews for Canadian Choice

Average customer rating:
9.4 10 (3369 reviews)

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Dan in Toronto
Dan in Toronto
3 reviews Etobicoke, ON
10/10

Service call

Replaced our doors and windows last year.

Tony was our salesperson. Terrific experience- knowledgeable and very helpful. He walked us through everything.

The products were excellent.

We recently had to make a service call as the back door went out of alignment slightly. Within 3 days of reporting the issue, a technician, Alex, was at our home. The problem was identified and resolved in less than an hour.

Our experience with Canadian Choice has been first rate. I appreciate the way they treat their clients and stand by their products and work. If something needs to be addressed- they take care of it. Too bad more organizations dont share this same focus on the client experience

Approximate cost of services:
$10,000.00
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Company Response

Thanks Dan for the great 10* review. Happy to hear that Tony was able to assist you throughout the whole process and that our service department was able to fix the back door in short order. Please keep us in mind for any future projects.

Private User
Private User
Private User reviews St. Catharines, ON
10/10

Replacement Windows & Entrance Door

So happy with my decision! From dealing with the sales rep, to the communication in response to my many changes and questions, to the impeccable installation by the technicians. I replaced all the main floor windows and the front entrance door. Everything went well and installation was on time! My home is warm and I am so grateful. Thank you Canadian Choice!

Approximate cost of services:
$15,000.00
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Company Response

Thanks so much for the great 10* review. We're glad you enjoyed your entire experience from beginning to end. The front of your house looks amazing. Please keep us in mind for any future projects.

Private User
Private User
Private User reviews Oakville, ON
10/10

Windows replacement

Windows look amazing as expected. Quality, advice, customer service, installation everything went well. 100% satisfied and strongly recommend Canadian Choice Windows.

Approximate cost of services:
$22,000.00
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Company Response

Thanks so much for the wonderful 10* review. Glad to hear that everything went well and that you're completely satisfied starting with Joe and including the whole installation team. Please keep us in mind for any future projects.

Private User
Private User
0 reviews Oakville, ON
10/10

New front foor, repair and replace windows

Really happy with project from start to finish! From choosing a new front foor to providing options that best suits our needs in window replacement. Both Joe and Customer Care were promt with any questions and clarifications along the way as well as follow up post completion.

Approximate cost of services:
$16,000.00
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Company Response

Thanks so much for the great 10* review. Glad that Joe was able to help you throughout the whole process. Please keep us in mind for any projects.

Private User
Private User
Private User reviews Markham, ON
10/10

Windows and Patio Doors

Canadian Choice did an excellent job. Stan was very helpful - he suggested the window styles and they look great. The installation went very well from start to finish. Not only do the windows look great, but it is much warmer too.

Approximate cost of services:
$11,000.00
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Company Response

Thank you very much for the great 10* review. Glad to hear that you had a good experience starting with Stan right up to the installation team. Please keep us in mind for any future projects.

Private User
Private User
Private User reviews Brampton, ON
0/10

"24years warranty expired in 24 hrs."

"24years warranty expired in 24 hrs." Run away from this company if you cancel the order with in 10days.I regret to inform you that my experience with Canadian Choice Windows has been nothing short of disappointing. After the installation of the windows, I discovered moisture accumulating on the windows, and much to my surprise, I was informed that this issue was not covered under warranty. Despite the obvious problems with the functionality of two of the windows, the customer service has been incredibly unhelpful. Each time I attempt to address these issues, I am met with excuses and a tendency to shift blame onto me.

I have repeatedly attempted to seek support from the customer service team, only to be met with a requirement to submit my complaints in writing via email. Verbal complaints seem to be disregarded entirely, which has made the process of addressing these issues needlessly difficult and time-consuming.

Furthermore, my suspicions regarding the installation of lower quality windows have been met with complete silence from the company. I have reached out to Canadian Choice Windows to request verification regarding the quality of two of the windows, and their failure to reply is both disappointing and concerning.

Additionally, their lack of willingness to conduct a post-installation inspection and their insistence that I wait 5-6 months for this process is not only inconvenient but also threatens to delay my government rebate. This unanticipated delay is completely unacceptable and reflects a lack of consideration for their customers' time and resources.

On top of these issues, during the installation, the installer negligently dropped tools, resulting in damage to my stair steps and wall. Despite bringing this to the attention of Canadian Choice Windows, I have been met with an astonishing lack of responsiveness and accountability.

Overall, my experience with Canadian Choice Windows has been marred by subpar quality, unhelpful customer service, and an unacceptable lack of accountability for damages caused during the installation process. I would caution anyone considering their services to think twice and carefully consider the potential consequences of engaging with this company.

Approximate cost of services:
$13,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your review. We're sorry to hear about your recent experience. Usually every client receives an information package emailed to them outlining warranty and care instructions. Also there should be information with regards to surface condensation as many factors affect that happening such as humidity levels inside the house. You can always contact our consumer care team at 1-866-807-8064 so that can better explain that to you. As for the 2nd audit delays, we have been experiencing a high volume of audit requests which have slowed down the process and we apologize for that. Please reach out to our rebates department and perhaps they can help you out with this. Your file shows no mention of any damage to your staircase so can you please address that with our consumer care team.

Mario
Mario
0 reviews Hamilton, ON
2/10

defective windows terrible customer service

One of the reasons why i chose this company is they are supposedly "Baeumler Approved" contractors. I highly doubt that. That was my first mistake even though i did get 4 different quotes. The windows look great and were priced about the same as the other quotes. Joe the salesman knows how to sell. The after sales customer service doesn't exist with this company. They installed 18 window in total but my issue is with the basement window sliders. They do not lock properly, when they are locked there is alot of movement when locked and their customer service dept made an appt to have a tech inspect and repair the windows. A week later their service dept called and said no after re-evaluating your case we have determined the window movement is normal so no need for us to send a tech to inspect. i said that's weird first you say there is an issue and now you are saying no its normal? Also 6 basement windows were installed and only 1 of them doesn't have movement so how can you say the movement is normal if the one window doesn't move at all when locked? Even Joe their salesman said yes the windows shouldn't move like they do so i don't know why they can say nope windows are fine. I will be taking further action.

Approximate cost of services:
$30,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you Mario for your detailed review. Sorry to hear that you are not completely satisfied with your experience thus far. Canadian Choice is a very reputable company with excellent products and reviews. Joe is one of our top sales reps with a high customer satisfaction rating and customers love working with him. Can you please reach out to our consumer care team at 1-866-807-8064 to get this resolved to your satisfaction. We understand that everything has now been addressed to your satisfaction.

Steve in Oakville
Steve in Oakville
0 reviews Oakville, ON
10/10

Whole house + Sliding Door

Needed whole house done. Stan explained everything needed, competitive price, educated and help facilitate the Government Rebate. Michael and team did a great job installing. They took care, clean up after themselves, the attention to detail and finishing of the trim inside was perfect, including working it into existing kitchen backsplash. No hesitation in recommending, they did great job.

Approximate cost of services:
$60,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks so much Steve for that fantastic 10* review. Happy to hear that you had a great experience with Stan who is one of our best and Michael along with his installation crew. Please keep us in mind for any future projects.

Private User
Private User
0 reviews Kitchener, ON
10/10

Window Replacement

Joe was amazing! He had come to our home to measure/quote only 6 windows that were left in our house to be replaced. Others had told us that it is too small of a job and we had signed with another company that was glad to take our money but never show up to complete the measurements.

With Canadian Choice - Joe listened to our concerns, explained window options, assisted us in making a great choice that we are happy with and followed through with ensuring that the team showed up to complete measurements.

The install team were professional and cleaned up after themselves.

The sales person also continued to follow up after the install to ensure that went smoothly and that we are satisfied with everything. Thank you Joe and team for our new windows.

Approximate cost of services:
$6,000.00
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Company Response

Thanks so much for that amazing 10* review. We're thrilled that you chose Canadian Choice for your window project and that you enjoyed your experience with Joe. Glad to hear that everything went well with the installation team as well. Please keep us in mind for any future projects.

Peter in Richmond Hill
Peter in Richmond Hill
0 reviews Markham, ON
10/10

I recommend Canadian Choice

I hired Canadian Choice twice to do my home windows. The experience with the first batch was great and I called them again in the following year. A couple of months ago, I recommended Canadian Choice to my friend. He did a deep research and comparison with other installers and finally chose Canadian Choice for his windows.

Approximate cost of services:
$7,000.00
2 of 2 people found this review helpful.
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Company Response

Thanks Peter for that amazing 10* review. We're thrilled that you chose us again for this latest project and that you recommended us to one of your friends. Hopefully we'll hear from you soon for the 3rd project.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Choice

Save thousands by dealing directly with a manufacturer! Canadian Choice Windows and Doors Inc. is a leading manufacturer of windows in Canada, serving Ontario. Canadian Choice Windows and Doors offers a huge selection of replacement windows including energy efficient windows, vinyl windows, casement windows, awning windows and bow and bay windows.

Canadian Choice Windows and Doors has been serving Toronto, Richmond Hill, North York, Markham, Mississauga, Oakville, Burlington, Hamilton, Kitchener, Cambridge, Niagra Falls and the surrounding areas as well as in Calgary, Edmonton, Winnipeg and Northern Ontario.

Why is Canadian Choice Windows and Doors your best solution for window replacement?

1. No Pressure Estimate: take your time & make informed decision

2. Save Money: Energy Star windows will reduce your energy bill by 30 %

3. Professional Installation: flawless installation and thorough clean up by courteous installers

4. High Quality: The highest quality windows in the industry, featuring foam injected honey comb structure.

5. Easy Financing: Financing solutions to fit anyone’s lifestyle

6. Maximum Comfort: low-E coating to reflect summer sun and retain winter heat with our Cardinal Smart Glass system.

7. Zero Maintenance: our windows are easy to clean from within the home and will never fade or discolor

Canadian Choice Windows and Doors is your smartest solution for window and door replacement.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
replacement windows, vinyl windows, basement windows, casement windows, double hung windows, awning windows, custom windows, energy efficient windows, energy start windows
SERVICES
replacement windows, windows manufacturer, windows installation, custom windows
BRANDS
Canadian Choice Windows and Doors
STYLES
casement windows, vinyl windows, basement windows, garden windows, architectural windows, awning windows, double slider windows, double hung and bow and bay windows, classic, contemporary and modern styles are available.
SPECIALITIES
Factory-direct windows - save thousands by avoiding the middleman. Professional installation - our crews will install your windows on time and will do a thorough clean up of work area.
WEBSITE
http://www.windowscanada.com
YEAR ESTABLISHED
1976
NUMBER OF EMPLOYEES
70
PAYMENT METHOD
cash, cheque, Visa, MasterCard, financing
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all windows installed
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.