The quote process was quick and easy and was very low pressure. Our salesman (Oleg) was pretty awesome to deal with.
We paid our deposit and waited for our install date.
Our install was scheduled for a Wednesday. The Friday before our scheduled install we received a call asking if we could move our install date to the Tuesday instead. I called work and was able to change my vacation day to the Tuesday so we went ahead with the day change.
Tuesday morning comes and I drop the dog off at the dog sitter.
By 11:30 in the morning I get the idea that something is up. After several calls back and forth to the office I am told they are not able to reach the installed and to not expect them that day. So that is vacation day #1 lost.
Our next appointment is scheduled for the following Tuesday. I book another vacation day.
Monday at 5 pm I receive a call the installer can't make my appointment the next day. It is too late to change my vacation day, so that is vacation day #2 lost. I then receive a call asking if they can come on Wednesday. We book the appointment and I take vacation day number 3.
The installers showed up at my house on time and ready to work. Super nice guys.
AND... The front door is the wrong size. Not a little wrong but 6" wrong.
They built my door 6" wrong.
We went ahead with the patio door install. While the guys did an amazing job on the patio door they developed a plan to install the front door. They assured me they can "make it work".
We went ahead with the front door after I was told it would be a 4 month wait for a new front door to be made.
The door looks good. It isn't "brick to brick" as I had ordered but the installers did an amazing job making up for the factories error.
- Company Response
Thank you for choosing Canadian Choice Windows and Doors Ken. We apologize for a less-than-perfect experience with this particular job. Unfortunately this year has not been the best, especially for doors - our doors have been delayed in production due to COVID and it's been a real struggle this year in particular. We understand that the door was also the wrong size initially. We did compensate this project for the time you had to take off work on our behalf. Thank you for leaving us a detailed review considering the situation and we are glad that everything worked out at the end and that you're happy with the job our installation team did, lead by Oleg the sales rep. Please give us a call should you need anything else. Have a great day