Canadian Choice Windows & Doors

Windows & Doors Installation & Service
Calgary AB T2H 2J7
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Reviews for Canadian Choice Windows & Doors

Average customer rating:
9.4 10 (2832 reviews)

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Ken B in Brampton
Ken B in Brampton
12 reviews Brampton, ON
5/10

Front and patio doors

The quote process was quick and easy and was very low pressure. Our salesman (Oleg) was pretty awesome to deal with.
We paid our deposit and waited for our install date.
Our install was scheduled for a Wednesday. The Friday before our scheduled install we received a call asking if we could move our install date to the Tuesday instead. I called work and was able to change my vacation day to the Tuesday so we went ahead with the day change.
Tuesday morning comes and I drop the dog off at the dog sitter.
By 11:30 in the morning I get the idea that something is up. After several calls back and forth to the office I am told they are not able to reach the installed and to not expect them that day. So that is vacation day #1 lost.
Our next appointment is scheduled for the following Tuesday. I book another vacation day.
Monday at 5 pm I receive a call the installer can't make my appointment the next day. It is too late to change my vacation day, so that is vacation day #2 lost. I then receive a call asking if they can come on Wednesday. We book the appointment and I take vacation day number 3.
The installers showed up at my house on time and ready to work. Super nice guys.
AND... The front door is the wrong size. Not a little wrong but 6" wrong.
They built my door 6" wrong.
We went ahead with the patio door install. While the guys did an amazing job on the patio door they developed a plan to install the front door. They assured me they can "make it work".
We went ahead with the front door after I was told it would be a 4 month wait for a new front door to be made.
The door looks good. It isn't "brick to brick" as I had ordered but the installers did an amazing job making up for the factories error.

1 of 2 people found this review helpful.
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Company Response

Thank you for choosing Canadian Choice Windows and Doors Ken. We apologize for a less-than-perfect experience with this particular job. Unfortunately this year has not been the best, especially for doors - our doors have been delayed in production due to COVID and it's been a real struggle this year in particular. We understand that the door was also the wrong size initially. We did compensate this project for the time you had to take off work on our behalf. Thank you for leaving us a detailed review considering the situation and we are glad that everything worked out at the end and that you're happy with the job our installation team did, lead by Oleg the sales rep. Please give us a call should you need anything else. Have a great day

Melanie
Melanie
14 reviews Toronto, ON
10/10

Replacement of windows and doors on our bungalow

We contracted Canadian Choice to replace our windows and doors after receiving quotes from 3 reputable companies. Our salesperson Tony D. visited our home, reviewed our existing implementation and came up with a plan for the window and door replacements that would look best for our type of home.

We were impressed with his level of knowledge; Tony thought of things we hadn't considered and things that our other 2 salespeople hadn't mentioned. Tony was also always available and accessible to patiently answer our questions, and assist with changes and anything else that came up in the time between our contract signing and installation.

Overall, we chose Canadian Choice because we liked Tony's plan and suggestions, we liked the quality and warranty the company offered, and their price offered excellent value. We would definitely recommend them.

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Company Response

Melanie, thank you for choosing Canadian Choice Windows and Doors over the other companies that you received quotes from and we are glad that Tony D was able to your your decision in our favour. We would also like to thank you for taking your time to post this review and that you enjoy many years with our windows in your home. Thank you again.

Nancy in Markham
Nancy in Markham
14 reviews Markham, ON
10/10

New Windows

I called up 5 different companies to get quotes for 9 new windows. Stan was great and provided a competitive price. Mike and his assistant completed the installation in one day. They were all polite and very professional. I would happily recommend Stan, Mike and Canadian Choice Windows and Doors to anyone.

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Company Response

Thank you for choosing Canadian Choice Windows Nancy. We couldn't be happier to know that our very own Stan, in collaboration with Mike's installation crew, did an outstanding job for you. Enjoy your new windows and may your house be warm and full of love. Sincerely, Canadian Choice family

L&C
L&C
5 reviews Mississauga, ON
9/10

Window replacement

I had 3 quotes before making a decision. 2 were very close in terms or pricing, but one company was able to make the windows to what we wanted. Mike our sales rep was happy to sell the windows, However you don't hear from this guy ever again as I sent Mike a few emails and text messages with o. response back.
So if you decide to get a quote done and this guy shows up at your door, ask for someone else.

From other reviews I've read, we aren't the only customers Mike has ignored after the sale. Has been made

What really saved the day were the 2 installers "Ika & nick" who basically worked their butts off. These guys were so friendly and respectful in my home, I wanted to ask them to stay for dinner after the job was done.

Pros - amazing installation team, nice windows, and a quick turnaround time.

Cons - sales guy "Mike" didn't even have the decency to follow up on my emails or text messages.

Mike, selling isn't the only aspect of the job, just following back with with customers goes a long way.

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Michael Air Point Heating & Cooling
Michael Air Point Heating & Cooling
3 reviews Richmond Hill, ON
10/10

Windows replacement

Over time spoke with various window manufacturers and installers. Nobody could explain what could be wrong with my old windows, and most important why i should change windows, when result would be the same. Vince from Canadian choice windows had extended knowledge about windows, materials, manufacturing process, types of windows etc. Explanation was understandable and clear. He gave answers to questions i didn't know I'm supposed to ask. Installation possibilities apparently existed beyond "brick to brick", as all others said. Price and payment options very reasonable.
Installation was done in 1 day for 20 windows. Installers are real professionals. There was problem with outside concrete ornaments around 2 windows. They were poorly build, lack of adhesive material caused the blocks disconnect from the wall. Installers repaired all that without any extra expense from our side.
Great company, great service!

1 of 1 people found this review helpful.
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Great job
Great job
0 reviews Ajax, ON
10/10

windows

very happy with my windows.David was great all the way through ...very helpfull with all of my questions .I will have him back for the remainder of my windows in the new year.heads up to the installation crew

2 of 2 people found this review helpful.
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Kitty in Thornhill
Kitty in Thornhill
1 review Vaughan, ON
10/10

Windows Replacement

We had replaced all 15 windows and the entrance door. David, our sales representative, gave us good advices on the choice of windows and door. They offered competitive price and the installation was done professionally. Overall top notch service and we love our stylist windows!

2 of 2 people found this review helpful.
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Alison
Alison
0 reviews Bowmanville, ON
10/10

Great Company

Had a great experience with Canadian Choice Windows and Door. David Greenberg was a very knowledgable salesmans and easly answered all my questions. The installation team was great and left no mess for me to clean up.

1 of 1 people found this review helpful.
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Mike
Mike
0 reviews Ajax, ON
1/10

Left me stranded

I replaced all the windows in my house 15 of them. So far 11 have been replaced (some more than once). I have 4 windows now that need to be replaced. They won't honor the warranty anymore. I'm in year 16. I get totally ignored by service. The only way to fix the windows now is to pay for installation. I have been trying since May 2020 to have them replaced. So much for a lifetime warranty. They have subcontracted the work to the window supplier. Both the supplier and Canadian Choice Windows admit they had faulty glass. I originally paid $15K for the windows. The warranty isn't worth the paper it’s written on.

0 of 1 people found this review helpful.
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Company Response

Hello Mike, we apologize for your recent experience. As you have mentioned we have serviced your windows on numerous occasion over the last 16 years. Due to the recent events with Covid-19 and the disruptions it has caused in our industry as a whole we are using some 3rd parties to help out with warranty issues. They may not be aware that this is a service issue, please contact our office directly, as we can't identify you from this review, and we will make sure that this gets done at no cost to you as per warranty.

CN
CN
1 review Winnipeg, MB
10/10

Window Replacement

Window Review
Excellent service right from start to finish. Kevin and James did the installation and did an amazing job. True professionals. They came in and put tarps over the floors to protect them. They replaced 9 windows and results are beautiful.
Once they were all done they cleaned everything up. We then did a walk around inside and out showing us each and every window to make sure each one met with our expectations.
We are extremely happy with our new windows and highly recommend Canadian Choice.

2 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Choice Windows & Doors

Save thousands by dealing directly with a manufacturer! Canadian Choice Windows and Doors Inc. is a leading manufacturer of windows in Canada, serving Ontario. Canadian Choice Windows and Doors offers a huge selection of replacement windows including energy efficient windows, vinyl windows, casement windows, awning windows and bow and bay windows.

Canadian Choice Windows and Doors has been serving Toronto, Richmond Hill, North York, Markham, Mississauga, Oakville, Burlington, Hamilton, Kitchener, Cambridge, Niagra Falls and the surrounding areas as well as in Calgary, Edmonton, Winnipeg and Northern Ontario.

Why is Canadian Choice Windows and Doors your best solution for window replacement?

1. No Pressure Estimate: take your time & make informed decision

2. Save Money: Energy Star windows will reduce your energy bill by 30 %

3. Professional Installation: flawless installation and thorough clean up by courteous installers

4. High Quality: The highest quality windows in the industry, featuring foam injected honey comb structure.

5. Easy Financing: Financing solutions to fit anyone’s lifestyle

6. Maximum Comfort: low-E coating to reflect summer sun and retain winter heat with our Cardinal Smart Glass system.

7. Zero Maintenance: our windows are easy to clean from within the home and will never fade or discolor

Canadian Choice Windows and Doors is your smartest solution for window and door replacement.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
replacement windows, vinyl windows, basement windows, casement windows, double hung windows, awning windows, custom windows, energy efficient windows, energy start windows
SERVICES
replacement windows, windows manufacturer, windows installation, custom windows
BRANDS
Canadian Choice Windows and Doors
STYLES
casement windows, vinyl windows, basement windows, garden windows, architectural windows, awning windows, double slider windows, double hung and bow and bay windows, classic, contemporary and modern styles are available.
SPECIALITIES
Factory-direct windows - save thousands by avoiding the middleman. Professional installation - our crews will install your windows on time and will do a thorough clean up of work area.
WEBSITE
http://www.windowscanada.com
YEAR ESTABLISHED
1976
NUMBER OF EMPLOYEES
70
PAYMENT METHOD
cash, cheque, Visa, MasterCard, financing
LICENSES
Better Business Bureau, CSA, Energy Star
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all windows installed
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.