Canadian Choice Windows & Doors

Windows & Doors Installation & Service
Calgary AB T2H 2J7
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Reviews for Canadian Choice Windows & Doors

Average customer rating:
9.4 10 (2387 reviews)

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K - Leslieville
K - Leslieville
10 reviews Toronto, ON
0/10

Unprofessional, terrible customer service - Do not recommend

I replaced 18 windows in the past with Canadian Choice, so they seemed like the obvious choice for my latest need to replace/update 8 windows. After getting multiple quotes from different providers, I decided on Canadian Choice because of the history. The sales guy (Jemal) came out on a weekend and I placed the order. Gave a deposit of $935. Installer came out a week later and advised my daughter that replacing the 2 “fake” attic windows might be a problem because the attic is inaccessible from the inside, and that he would call me to discuss. He never called. A few weeks passed and I heard nothing, so I reached out to Canadian Choice and spoke with a gentleman who told me the people he would get back to me ASAP. That never happened. Another week passed, and I called today and spoke with Richelle who didn’t know what was going on and couldn’t find my file. She promised to get back to me – but didn’t. Later that day, I got a call from Jemal (sales guy) who tells me they can't do the basement windows because they're “inaccessible”. Because we recently merged two houses, and the basement was jammed with stuff back when Jemal was originally here, I thought he meant that, so I advised him it had been cleared out and the windows are now fully accessible. He was confused and had to call the installer back. Shortly after, he called me back and said they can’t install the basement windows because they're "inset" from the bricks…that it’s as if my “house was built around the windows”, which of course is not possible. I don’t know of any window that isn’t inset from the bricks and my basement windows are no different from any other window on my house in how they're set in the frame. He tells me they can't do the job and will issue me a cheque for the $935 down payment that cleared weeks ago.

I ended up immediately reaching out to a friend of mine who is a contractor and he indicated something isn’t right because there’s absolutely no reason why the windows cannot be installed. I have now requested a full explanation be emailed to me ASAP because none of it makes sense

UPDATE - May 14:

I received an email from Richelle from Canadian Choice, who indicated the reason they can't install the windows is because the basement windows are inaccessible from the outside and that there's no room to cap the new window once installed. Both of these statements are false. All basement windows are fully accessible from both the outside and inside, and they can be capped. Richelle also communicated they can't replace the 2 “fake” attic windows because the attic is inaccessible from the inside. There is no access to the attic from the house - this is true - but other installers have told me this can be done without issue.

Richelle also communicated they "don't want to turn away business", which is odd since they haven’t mentioned anything about the 3 large windows on this order that make up the majority of the project cost (walk in bay window in the living room). Seems an unusual approach for a business to be all or nothing. It’s like ordering off a menu only to learn the dish isn’t available and the restaurant asking you to leave.

After some back and forth that included photos, Richelle from Canadian Choice offered to send a Senior Technician out to the house to have a second look at the basement windows, which I obliged. I assume she then saw this review because I received an email from her stating "Thank you for your review on HomeStars. I will make sure a cheque in the amount of $935.00 is in the mail today." and nothing else. I guess sharing my experience with Canadian Choice Windows here means no one is coming out to the house to give a second look.

I'm a VP in Customer Experience. I work in the business of experience design all day, every day. Take it from me - avoid this business. They are very unprofessional and have terrible customer service. I have waited weeks to be told nothing is going to happen, which has delayed a slew of other things now - and their reasoning is based in false information.

The other important facet to this is they’ve breached the contract we both entered into. The pink contract we both signed binds us into this agreement. #17 states any amendments to the contract must be agreed to by both parties in writing.

For reference, I've included a photo of what the basement windows look like.

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Tim in The Grange
Tim in The Grange
8 reviews Toronto, ON
9/10

New windows on front of townhouse

Generally quite satisfied. They offered reasonable pricing and the installation work was well done. This is a professional operation and they they know what they are doing.

My only quibble is with the design of the windows themselves. The glass is fine, but there is a LOT of plastic. The frame/casing is very thick (see photo) and the actual surface area of glass is less than my old windows, so a bit less light gets in. (That matters in an older home.)

That's understandable on casement, but more glass and far less plastic would be better on fixed windows. Nothing wrong with the company or the installers, but the design of their windows could be improved.

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Company Response

Thank you for choosing Canadian Choice Windows & Doors.

We are glad to hear that our very own sales and installation teams have done a wonderful job for you.

Enjoy your new windows and we wish you a positive spring/summer season.

Sincerely, Canadian Choice family

Murtuza Diwan from Milton
Murtuza Diwan from Milton
34 reviews Milton, ON
10/10

Change my bedroom and ensuite windows

Mike was great. He did not go round and round but was straight. I was planning to replace all my wondows but after inspection, Mike said that only my master bedroom's windows along with the ensuite window needs to be changed immediately and rest could last for a year or even more. He gave me free installation which also included installing back my blinds. The new windows looks awesome. Extremely happy with the customer service too.

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Company Response

Thank you for choosing Canadian Choice Windows & Doors.

We are glad to hear that our very own Mike has done a wonderful job for you.

Enjoy your new windows and we wish you a positive spring/summer season.

Sincerely, Canadian Choice family

Steve in Woodbridge
Steve in Woodbridge
1 review Vaughan, ON
10/10

window replacement

we are very happy with the purchase of our windows, definite upgrade to our home, quality and thermal performance was noticed immediately, very proffesioal from the start to finish, thanks to Blair (sales) and Vitali and his installation team, very professional. would definitely recommend.

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William
William
5 reviews Toronto, ON
10/10

Front Door and Windows

I recently ordered windows from Canadian Choice and was thrilled by the service that I got. The sales person Joe W who came to my house showed a lot of patience with my wife and I as we were trying to choose the right door for our home. He showed us some great options and decided to go with a modern style door for our home along with the front windows. We didn’t even know that we could get black exterior windows but are looking forward to having them installed. So far a great experience and would definitely recommend them to anyone.

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lydia.leatherdale
lydia.leatherdale
1 review Burlington, ON
10/10

windows and doors, entire house

Stan came for estimate exactly on time, he went thru each window and door and confirmed our preferences. He quickly set up financing and made arrangements for installation. The installer Mike and his assistant were very good, they worked very hard to get the whole installation completed in 2 days. They cleaned up the debris from their work. We are very happy with the product and the service from Stan, Mike and his helper.

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Company Response

Thank you for choosing Canadian Choice Windows & Doors.

We are glad to hear that our very own Stan and Mike have done a wonderful job for you.

Enjoy your new windows and doors and we wish you a positive spring/summer season.

Sincerely, Canadian Choice family

JasmenT in Calgary
JasmenT in Calgary
1 review Calgary, AB
0/10

Windows and door install disappointment

Never use this company. At consultation it was discussed I would be keeping my custom blinds. I was responsible for removing and reinstalling them. With the new window casing my blinds don’t fit! All my window coverings have to be replaced. On the day of install on a cold day in feb, the workers removed all my windows and my front door, leaving my home open to the elements and my furnace running continuously for the entire day! Kept me struggling to keep my pets safe and alive. Debris of metal, nails and insulation etc was left scattered around my home, that I spent hrs cleaning up and finding in the snow. No concern for the safety of my pets. 3 separate walls in three rooms were left gouged, scraped and damaged. Peep hole in new front door was drilled above my head, door had to be replaced. My door now sticks. Door lock was installed incorrectly and had to be removed and reinstalled by me. One worker was on personal calls the entire day, for over 7 hrs, not focused on the job. One window cracked and when they came to replace it, brought the wrong window. Arranged for the right window to be brought and installed, at that time they damaged the screen. Waited over 6 weeks for a new screen, that finally arrived after I complained yet again. The customer service of this company is insulting, I have continually had to take time off work for issues to be resolved. I paid this company in full, and I wish I had not. They have done nothing or offered nothing to compensate me, offer anything in good faith, done anything to make up for a lot of hassle and inconvenience dealing with this company. Never again!

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Dean  in Brampton
Dean in Brampton
3 reviews Brampton, ON
8/10

Replace front dooor and back porch sliding door entrance

Canadian Choice Windows and Doors replaced our front door and back porch sliding door entrance. They were good to deal with and their quote was a bit high but reasonable given the work. My only challenge is their door hardware stop occasionally comes loose but it's been a few years.

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Company Response

Thank you for choosing Canadian Choice Windows & Doors.

We are glad to hear that our very own sales and installation teams have done a wonderful job for you.

Please give us a call at our toll-free number - 1-866-807-8064, we will be more than happy to help you with your door hardware.

Sincerely, Canadian Choice family

Richard and Maribel in Nepean
Richard and Maribel in Nepean
1 review Ottawa, ON
10/10

Windows project

Canadian choice windows and door are one of the company that me and my wife inquired or give us quotes for my all windows, and this company give us best deal, best installer and best quality windows.. all of my neighbors keep telling me and my wife that get best windows and doors company.
The sales manager marina and the installer yuri are the best... all in all i can say is WOW!!!! THANK YOU SO MICH GUYSSS!! GREAT JOB

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Company Response

Thank you for choosing Canadian Choice Windows & Doors.

We are glad to hear that our very own Marina and Yuri have done a wonderful job for you.

Enjoy your new windows and we wish you a positive spring/summer season.

Sincerely, Canadian Choice family

Fort Mac Windows and Doors in Fort McMurray
Fort Mac Windows and Doors in Fort McMurray
1 review Fort Mc Murray, AB
10/10

New Windows and Doors

We Replaced all of the windows (9) and 2 new doors. The guys who came up and did the Installation were professional and did a great job. Nikita & Oleg were awesome. They cleaned up and it was like there was no one ever in the house. Thanks again for the great new windows and Doors.

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Company Response

Thank you for choosing Canadian Choice Windows & Doors.

We are glad to hear that our very own Nikita and Oleg have done a wonderful job for you.

Enjoy your new windows and doors and we wish you a positive spring/summer season.

Sincerely, Canadian Choice family

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Choice Windows & Doors

Save thousands by dealing directly with a manufacturer! Canadian Choice Windows and Doors Inc. is a leading manufacturer of windows in Canada, serving Ontario. Canadian Choice Windows and Doors offers a huge selection of replacement windows including energy efficient windows, vinyl windows, casement windows, awning windows and bow and bay windows.

Canadian Choice Windows and Doors has been serving Toronto, Richmond Hill, North York, Markham, Mississauga, Oakville, Burlington, Hamilton, Kitchener, Cambridge, Niagra Falls and the surrounding areas as well as in Calgary, Edmonton, Winnipeg and Northern Ontario.

Why is Canadian Choice Windows and Doors your best solution for window replacement?

1. No Pressure Estimate: take your time & make informed decision

2. Save Money: Energy Star windows will reduce your energy bill by 30 %

3. Professional Installation: flawless installation and thorough clean up by courteous installers

4. High Quality: The highest quality windows in the industry, featuring foam injected honey comb structure.

5. Easy Financing: Financing solutions to fit anyone’s lifestyle

6. Maximum Comfort: low-E coating to reflect summer sun and retain winter heat with our Cardinal Smart Glass system.

7. Zero Maintenance: our windows are easy to clean from within the home and will never fade or discolor

Canadian Choice Windows and Doors is your smartest solution for window and door replacement.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
replacement windows, vinyl windows, basement windows, casement windows, double hung windows, awning windows, custom windows, energy efficient windows, energy start windows
SERVICES
replacement windows, windows manufacturer, windows installation, custom windows
BRANDS
Canadian Choice Windows and Doors
STYLES
casement windows, vinyl windows, basement windows, garden windows, architectural windows, awning windows, double slider windows, double hung and bow and bay windows, classic, contemporary and modern styles are available.
SPECIALITIES
Factory-direct windows - save thousands by avoiding the middleman. Professional installation - our crews will install your windows on time and will do a thorough clean up of work area.
WEBSITE
http://www.windowscanada.com
YEAR ESTABLISHED
1976
NUMBER OF EMPLOYEES
70
PAYMENT METHOD
cash, cheque, Visa, MasterCard, financing
LICENSES
Better Business Bureau, CSA, Energy Star
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all windows installed
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.