Avenue Road Roofing

The problem? My wife called 5 different roofers and only one actually bothered to both call back and provide an estimate: Avenue Road Roofing. They are known as the most expensive in the city but we figured, well, at least we'll get a good repair even if we have to overpay. In retrospect, that was a riduculous assumption.
It took 3 months of constant calling for them to actually appear at our house to repair the rood. 3 MONTHS! I can't even tell you how many people we spoke to along the way. It was nauseating. They quoted $1500 for a day and a half of work. It ended up taking around 3 hours. They claimed the rest of the time was spent in preparation for the job (ie. getting materials, driving to our house). I'm not making this stuff up, by the way. Sad, but true. Anyways, when they finished they left the old slats and some of their tools on our driveway and drove off. They never came back for the tools or to clean up. The items then froze to the driveway for about a month or so. When the spring thaw finally arrived I removed the slats and the rusty pry bar (I have small children by the way. So it was great having these sharp items in an easily accessible location) and ended up cutting my hand. Now, six months later I still have a small scar on my left hand. Thanks Avenue Road. This way I can either look up at my roof or look down at my hand and remember your exceptional service. Kudos!

Please stay away from this company if you could. I asked for a repair job and they sent in the most incompetent and unprofessional indiv. He never showed up on time, never kept his promises, never finished the job. A rel. small job was dragged on for 3 mo. Guess what, during winter time his installation cracked open. Now, I am being traumatized over and over again by the same repairman to have him come in and fix his own mess which is under warranty. It has been very clear to me that these people are not supervised/managed properly. Or, it might be that the company accepts jobs that they do not have time/qualification to perform. Job is still not fixed and I keep leaving messages.

We are extremely disappointed with Avenue Road Roofing. They turned out to be an exceptionally unprofessional and unethical company with no customer service. Do not fall victim to the smooth talking salesperson who initially comes to give you a quote. We knowingly chose one of the most overpriced roofing companies in the hopes of getting our leaks properly diagnosed and fixed without any hassles. We originally called Avenue Road Roofing regarding two leaks in our house. One leak was adequately repaired. The second leak in our garage was not fixed by the extensive repairs recommended. After numerous calls to the company, an inspector came to our house and determined that the leak in the garage was actually coming from the window and not the roof. Repairing the leak in the garage simply required recaulking the window. Ultimately, the more than $4,500 worth of work to repair the roof over the garage was not necessary. We immediately contacted Avenue Road Roofing to try to discuss the situation and come to a fair resolution in terms of payment for the unnecessary work completed. First of all, we got the run around because nobody wanted to acknowledge or address our problem. We couldn’t even track down the right person to speak with because they are so cagey when there is an issue. The rude woman in accounting gave us the party line which was “the work as outlined in the contract was completed and you owe us full payment immediately or we will have a collection agency come after you and we will place a construction lien on your house.” We got this ridiculous response from the company even before the leak in the garage was actually fixed. They refused to listen to our attempt to resolve the problem in an amicable and fair manner. They certainly did not care that the customer was not satisfied with the job. Just to illustrate how ridiculous these people are - they called to tell me that they will be sending us a letter, but they refused to discuss the content of the letter over the phone. The letter was full of inaccurate information. The bottom line is that they again demanded full payment right away and they threatened to put a construction lien on our house and send a collection agency after us. There was a name and number provided at the end of the letter in case we wanted to discuss the matter. We left numerous messages. When someone finally returned our call three days later, they were rude and refused to discuss anything over the phone. This has been an extremely frustrating experience. We simply wanted to come to a fair compensation for the unnecessary work completed. Any reputable company would have acknowledged their mistake and appreciated the fact that the customer was trying to be reasonable about it. Do not trust Avenue Road Roofing. They are not honest and they are thieves.

I would like to give thanks for good work and also your office staff,they are very patient with regards to payment problems. I will recommend your company to friends and neighbours.

We were very pleased with their overall professionalism and how quickly the job was completed. They cleaned up our yard and removed all nails (no flat tires!) I would strongly recommend this company to anyone wishing to replace their roof

Well this was a good job but, based on the price, it should have been an exceptional one. My neighbors did complain about the mess during the work and to their credit Avenue Road did fix up the damage to their house. I thought that after sales service was very mediocre as well.

Very good job, they showed up early in the morning and worked each day until the job was done. They cleaned up their mess every night. We were very happy with the result.

When purchasing our bungalow we decided we wanted to install skylights to naturally brighten our kitchen. We received simlar quotes from other companies. Avenue Road roofing not only provided us with the best quote, they had exceptional customer service! Their friendly and knowledgable staff made us feel comfortable.

Avenue Road Roofing, despite being somewhat more expensive than their competitors, are definitely highly recommended. They did the job when they said they would, and we were very happy with the work they did.