Atlantic Windows & Door Systems Inc

Atlantic just recently installed new windows in our house and we were extremely pleased with the results. Matthew and Richard were very polite,professional and hard working. Their fine detail work was top quality.

Very satisfied with windows & patio door installation that was done in 2005.
In Dec/2006, Atlantic install a fibre glass doudle door entry system , at time of install everything was done very professionally,ant to my approval. Door looked great and received compliments from neghbours and passers by. In Oct/2010, after a rain storm noticed water had entered through the botton betwwen the door and frame. Called Atlantic for service, they sent out a technician, made some adjustments to the door , caulked the door. He took a lot of photos of the door and the site. In April/2011, I again noticed water leaking through the door dring a rain storm. It as coming in so bad, install a barrier on the outside of the doors to prevent water from coming in. I notified Atlantic of the situation , but this time they did not send anyone out to repair the door. Instead, they supposedly sent out a service tech and Construction Engineer to evaluation the site not the door. They came to the conclusion that it was the site that was causing the water to enter the house. Apparantly the house and door doesn't have any natural barriers to protect the entry door. They are suggesting a roof , an awning or an aluminum storm door be installed to protect the door, at my expense. The have washed their hands of the situation, inspite of the warranty being 10 years. As I told them , there was a storm door , prior to the new door being installed. I wanted the strom dorr to be istalled over the new Atlantic door , but was told by the salesman that it was not required to to the high standards the Atlantic doors are designed, engineered and manufactured to , besides he siad it would detract from the beauty of the new Atlantic doors.
I sent them additional correspondance stating I would be willing to share in the cost of the new storm door , but they seem to be ignoring my attempts to find a compromise.
In conclusion, they have a good product and installatin of windows , but the door warranty and customer servise are not very customer oreinted.
I will be pursuing this with the BBB.

I had windows installed by Atlantic before and they work great. So I decided last year to go with Atlantic to have some more work done, in addition to windows this time I ordered 2 entrance doors as well. The installation was very good again. The windows work fine after a year. The problem is my main entrance door. The sweep below the door fell apart 3 weeks after installation. The service guy replaced it no problem but he said the door might have to be adjusted if this happens again. So now a bit over a year later the sweep is broken again. It is out of warranty and Atlantic is saying the inner sweep that breaks off is not really needed and I should cut it off. They also now say that they don't manufacture this sweep and can't really do anything about the design and quality. So I would have to buy a new, no mention about maybe fixing the door so the sweep doesn't break every year. I am not impressed with their doors I wouldn't recommend to buy doors from them, The windows are great but the door I wouldn't buy from them again. To tell me they can't really do anything about the sweep design since they buy it from somebody else is not re-assuring. If the stuff doesn't have the right quality or design don't sell it to me.
Claus

The service guy was here last week and replaced the door sweep. He was very professional and it took less then half an hour to do the work. I'll see how long this sweep lasts.
Thanks for taking care of this problem.
I'll update the ratings accordingly. For the windows I give you a 5 for both categories but the doors get a 3 for now.
Claus

Both the Sales and Installation Teams were fabulous. Daniel (Sales Rep) delievered exactly what he promised. The Installation Team were a pleasure to deal with and followed through on exactly what was promised. In addition, the cleanliness of my house when they were finished was as if they had never been there!
Highly, highly recommend this company for their professionalism and smiles. Thanks Guys!

We checked out several companies when looking to replace our old windows with energy efficient new ones, and though they weren't the least expensive, Atlantic was the most professional and knowledgeable. We went by their showroom and got a behind-the-scenes tour at their impressive workshop. Highly recommend checking it out. Installation day went great. The workers were wonderful, did excellent work and cleaned everything up. I'll definitely be considering using them again for a smaller project I have coming up this year.

We had Atlantic replace all of our windows. Their attention to detail was beyond expectations from installation all the way to showing respect for the customer by keeping their work area clean and neat.
Their workmanship shows quality and we have recommended them to a number of our friends, family and neighbours. They have also had work done by Atlantic as well and have been totally satisfied.

We contacted Atlantic at the recommendation of a friend. We were glad to have listened to their advice. The home consultation was very helpful and we were able to choose the door glass that best suited our desired effect. The installation went off without a hitch, and we were very happy overall.

We replaced all our windows and patio door with Atlantic and we were very pleased with the work which they did.The installers were very good at teir job. Their follow up service was also excellent.

We had all of the windows of our home recently replaced by Atlantic. We were very pleased with the outcome especially since the work was done during the winter! The team that did the work were exceptional leaving behind no mess and were professional throughout the duration of the project. We would without hesitation recommend Atlantic to others in the market to have their windows/doors replaced. Keep up the great work !