Poor quality and appalling service. Empire Kitchens was a subcontractor for Renovations Unlimited, who we contracted with to finish our entire basement. Sammy the owner of Empire Kitchens was our contact for the cabinets. We paid a 25% cash deposit to Renovations Unlimited to start work on the cabinets. Sammy provided drawings and guaranteed us the project would be finished in 6 weeks. After the relationship soured with the general contractor (who later went bankrupt), we started dealing directly with Sammy to get the cabinets done. We paid him in cash another 65% of the project cost to get the cabinets to our house and start the installation. After 12 weeks (twice the time that Sammy said it would take) the project was still not finished. Every week that went by, Sammy said the project would get done and it never did – excuses ranged from the truck broke down, to people were away or the installers were out late the night before and did not show for work. Fourteen weeks lapsed when we lost our patience and finally had our lawyer send Sammy a letter indicating the various areas that still needed to be completed. Sammy ignored the letter and continued to quarrel with the general contractor (Renovations Unlimited) over payment and other jobs that were experiencing problems. In the end, the office cabinets, the built in fish tank, electrical panel and cabinet pot lights never did get installed. Luckily they left the wood trim needed to finish part of the job (we still needed to get more supplies) so we did it ourselves. The portion of the installation Sammy did do was poor (doors do not fit properly, doors have marks etc.)
If you hear Empire Kitchens and Sammy, run as fast as you can to another cabinet maker! We wish we could mark them lower than Poor
