I purchased 4 new triple glazed windows from Brock first week of November, it took about 3 extra weeks more than promised. The sales and installation people were great! I think the HQ though has some communication issues and I had to call them multiple times to make sure things were in order. Maybe not enough staff?
However I will say that I am 100% happy with the end product and the installation by Stefan and Andrew was impeccable. I made it conditional they return after doing a great job on new basement windows during my first dealings with Brock 2 years ago. The windows look great and the install was clean and correct, the windows are performing nicely with noticeable draft and cold reductions in their respective rooms.
- Company Response
Thank you for leaving your feedback with us on our HomeStars page & for choosing Brock Doors and Windows for your window replacement project. We are glad to hear you found our team to be great, we think the same of you!
We are sorry, however, that you had some troubles getting in touch with your coordinator throughout your project. You are absolutely right, as we find ourselves growing on a daily basis, we are noticing the importance of growing our Brock team and we are doing exactly that. Stefan & Andrew will be pleased to hear of your satisfaction with their individual efforts, it is always great to hear that your new windows not only look great, but are performing as they should as well.
Thank you so much, Sandy, for your honest feedback. It means a lot to our team, we hope to have the opportunity to work with you again soon.
All the best,
Brock Doors & Windows Ltd.