After shopping around for a new double door entry system for our home, I finally decided to go with Brock Windows and Doors in Brampton. Their showroom is second to none. The displays of glass and door styles and colours really helped with my decision. Most other places I looked had half a dozen samples in stock and expected you to select from a brochure. I met with Kevin the sales manager. He did absolutely everything to help me make a decision I would be thrilled with. He asked questions about details I had not even thought of, like the colour of the hardware, the colour of the sill, etc. I will say that Brock was not the least expensive of the places I researched, but for the service and quality of end product. the difference in price was negligible! Kevin really sharpened his pencil as they say. In addition to Kevin, we dealt with Harry, the installer. We had a couple of little issues when he came out to measure, but Harry made some suggestions and, on the day of installation, everything went perfectly. He and his partner consulted us every step of the way to ensure we were satisfied with the progress. Finally, thanks to Angelica, our dedicated customer care rep. She kept the lines of communication open so that we knew where our order and delivery stood every step of the way. Value to me is more than just the lowest price. It's a collaborative, positive experience from that first contact with the company to receipt of the end product. 10 gold stars to Brock Windows and Doors ... outstanding value for my money.
- Company Response
Wow Bev!! THANK YOU so much for all these wonderful comments, amazing feedback, and recommendations!! The idea behind these reviews is to help 1st time customers understand what to expect and your words are above and beyond in this review!! We will be sure to commend Kevin, Harry, and Angelyka for all of their hard work!! Thank you again!!!