Clera previously installed windows for me (pre-pandemic) and we were very happy with them. For this review, I purchased a new door+ side window. As the promised delivery date approached and passed, we did not receive any information from Clera regarding possible delivery dates of the door despite attempts from us to get this information. This made it impossible to decide whether we should sell the house with or without the new door. This delay was beyond Clera's control; however, communication regarding possible delivery dates, a reason why the door was late, or why a timeline could not be provided would have made this much less stressful and frustrating. I've amended my original review to a 9/10 because there was good follow-up after the right people were aware of my frustration, the installed door was beautiful, and the door left a wonderful first impression of the home.
- Approximate cost of services:
- $3,500.00
- Company Response
Hello Jo,
Thank you for reaching out, unfortunately we are unable to identify who you are with the name provided. For further assistance please call me Rita at 905-738-1870 x 240.