SHS Alarm BC (Safe Home Security)

Alarm Systems
107-12827 76Ave Surrey BC V3W 1E6
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Mariam Tang from Vancouver
Mariam Tang from Vancouver
2 reviews Vancouver, BC
6/10

Alarm sytem Installation and Monitoring

I asked multiple times to get decals back in aug,sept,oct 2013 . Luke finally assured a personal delivery. It's 2015 and still no stickers.
Alarm went off 2014, 3rd party monitoring company sent for police. None showed up because apparently Safe Home(authorized dealer) failed to register us with the cops. Emailed info@safehome-security.com Feb 14,2014 and still no reply to this day. Feb 21 2015, alarm went off 3:30am,8:50am,9:15am due to low power supply and all key pads had no power. We called Safehome multiple times and texted 1 time still no answer. The installation process was really great. Service was great and friendly. The Service post installation is non-existent. I would not recommend and have asked our friends to save their time,sanity and money.

UPDATE:
Within 24 hours of my complaint, Luke was prompt to provide service on our system. Upon discovering the problem, he was professional and scheduled a reasonable time to repair the system. In addition, he has addressed our other issues and are satisfied with the level of service.

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Mariam Tang from Vancouver
Mariam Tang from Vancouver
2 reviews Vancouver, BC
0/10

Alarm sytem Installation and Monitoring

Asked multiple times to get decals back in aug,sept,oct 2013 .. Luke the owner finally assured a personal delivery. It's 2015 and still no stickers. Alarm went off 2014, 3rd party monitoring company sent for police. None showed up because apparently Safe Home(authorized dealer) failed to register us with the cops.. Emailed info@safehome-security.com Feb 14,2014 and still no reply to this day. Feb 21 2015, alarm went off 3:30am,8:50am,9:15am due to low power supply and all key pads had no power. We called Safehome multiple times and texted 1 time still no answer. The installation process was really great. Service was great and friendly. Service post installation is non-existent,. I would not recommend and have asked our friends to save their time,sanity and money.

Was this review helpful?