Benross Home Services Ltd.

Handyman Services
1 Alberta Alberta AB T4S1Z9
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Dianne  in Calgary
Dianne in Calgary
3 reviews Calgary, AB
8/10

Door jam repair

Keith McTaggart, Owner/President responded to my concerns - refunded the original call out fee, installed my new door and restored my faith in contractors. I consider the first contact an unfortunate misunderstanding - and the follow-up by Keith and his staff shows a lot of character. Thanks for making this right!
Dianne

While returned from an unscheduled trip out of town to discover I had been a victim of a B& E and garage vandalism...

I really appreciated the prompt response provided but the cost was high for such a temporary repair - the price would seem to be for a new door not a temporary fix. I wanted to be able to lock the door when I returned to work. .... when I mentioned these concerns amongst others the response was that although I "may be replacing the door soon, but I believe his repair to be more than temporary." Really? the door is covered with adhesive and I need to slam it to close it, the lock sticks... if this is acceptable as a permanent repair, we do live in different worlds. Also - they charge a processing fee for using a method of payment that they advertise as one they accept. Because I had not read the agreement or signed a contract I did authorize the charge. However, my concerns did not change and I will not use this company again.

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Company Response

Upon review, it is my belief that this customer has some legitimate concerns. They will be addressed. We intend to present a scenario to this customer which we hope will put their concerns to rest.

Thank you Dianne, for giving us the opportunity to put this right.
Keith

Previous versions of this review:

Dianne  in Calgary
Dianne in Calgary
3 reviews Calgary, AB
1/10

Door jam repair

While returned from an unscheduled trip out of town to discover I had been a victim of a B& E and garage vandalism...

I really appreciated the prompt response provided but the cost was high for such a temporary repair - the price would seem to be for a new door not a temporary fix. I wanted to be able to lock the door when I returned to work. .... when I mentioned these concerns amongst others the response was that although I "may be replacing the door soon, but I believe his repair to be more than temporary." Really? the door is covered with adhesive and I need to slam it to close it, the lock sticks... if this is acceptable as a permanent repair, we do live in different worlds. Also - they charge a processing fee for using a method of payment that they advertise as one they accept. Because I had not read the agreement or signed a contract I did authorize the charge. However, my concerns did not change and I will not use this company again.

1 of 1 people found this review helpful.
Was this review helpful?