Keith McTaggart, Owner/President responded to my concerns - refunded the original call out fee, installed my new door and restored my faith in contractors. I consider the first contact an unfortunate misunderstanding - and the follow-up by Keith and his staff shows a lot of character. Thanks for making this right!
While returned from an unscheduled trip out of town to discover I had been a victim of a B& E and garage vandalism...
I really appreciated the prompt response provided but the cost was high for such a temporary repair - the price would seem to be for a new door not a temporary fix. I wanted to be able to lock the door when I returned to work. .... when I mentioned these concerns amongst others the response was that although I "may be replacing the door soon, but I believe his repair to be more than temporary." Really? the door is covered with adhesive and I need to slam it to close it, the lock sticks... if this is acceptable as a permanent repair, we do live in different worlds. Also - they charge a processing fee for using a method of payment that they advertise as one they accept. Because I had not read the agreement or signed a contract I did authorize the charge. However, my concerns did not change and I will not use this company again.
- Company Response
Upon review, it is my belief that this customer has some legitimate concerns. They will be addressed. We intend to present a scenario to this customer which we hope will put their concerns to rest.
Thank you Dianne, for giving us the opportunity to put this right.