Reviews

10/10

Fernando was great to deal with, he was very accessible, answered all of my questions and kept me informed of the timing of the project. The work was done efficiently and we were very happy with the end product, as well as the entire process, from receipt of the quote until completion of the job. We hired Professional Roofers to return to reinsulate the attic and that project was also completed in the same professional way. I would highly recommend Professional Roofers.

1 of 2 people found this review helpful.
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Company Response

Hey Francine! We thank you for continuing to choose us for your roofing needs. Fernando will be happy to hear that you are satisfied with the work done and everything went smoothly. If you ever have any questions or concerns, please do not hesitate to reach out!

0/10

I received an estimate from one of gitano roofing’s estimators mid April which I accepted and confirmed the job at that time. I was told scheduling was being scheduled for the beginning to mid May. At the end of May, when I did not hear back, I followed up, then followed up again to ask what the estimated time frame for my roof would be, only to receive a response that there are many jobs ahead of mine and gitano didn’t even have the materials yet. I still did not receive any information regarding an estimated start date. I followed up again and received an email, not even the courtesy of a call - in which I was told because of increases to materials, my job would be “approximate $2,000 more than the quote I received and agreed to accept. That was an over 30% increase and still no information about timing. I had other repair work lined up, pending completion of the roof, which I no longer can get done this summer as I was left without a roofer. I did revisit two other quotes received in April and both of those roofers honoured their April quotes so I am able to get the work done, but not until august. My experience with Gitano roofing has been frustrating and I would never recommend the company, they are not responsive, trustworthy or honourable.

3 of 3 people found this review helpful.
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Company Response

Hi Francine, We're sorry that you are unhappy with the experience, but we don't think this review is entirely fair given the price increase and 2-week delay was from our manufacturer and it rained for three weeks, so that was completely out of our control. We are always upfront with our customers about costs, which is why we informed you ahead of time, so that you can make an informed decision. There are a lot of contractors and companies that will add on extra costs once they've started the job, but we never do that here. We are always completely transparent and honest with our customers, and that's why we have over 600 positive reviews after many years of business. It's completely fair for you to not agree to the price increase, but you could have just looked for another roofing company, rather than leave a poor review for something out of our control. We could have even referred you to another roofer that would work within your budget. Please give us a call. End of the day, we never want to see any customer or potential customer of ours unhappy, and we would love to work with you to find a solution that you will agree to and be happy with, so that all of your work can get completed on schedule.

10/10

I had to replace the dryer vent running from my dryer through a cupboard and drywall in the laundry room to the outside. I live in an old house so as always, the way the old hose was put in was not straight forward, and not a simple task. Not only was it necessary to locate the vent behind the drywall, but cupboards had to be removed as the path of the vent was behind the cupboards, Marc was fantastic, he managed to change out the vent even with the challenges faced with very minimal drywall removal and he found a solution which allowed for the cupboards to be reinstalled, which he did as well. Marc is very thorough and professional and I would highly recommend Reliable Dryer vent.

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Company Response

Thank you for your review Francine. The job was definitely a challenge but we came up with the right solution and now you are venting properly. I hope you enjoyed finally being able to get some laundry done with your new appliances. Kindest regards, Marc.

8/10

Reliable, diligent. The work was done well and very professionally. Didn’t give 5 stars only because there was a bit of a mess left - not just in the area but for example, paint drippings on the windows and window sills, water mixed with paint drips on the laundry room floor by the sink where the paint trays were rinsed. Very happy with the work itself though

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Company Response

Good Morning Francine, thank you for your review. I apologize for the paint drippings left behind, our trades are well aware of cleaning up throughout the day. If you would like us to come back and do a final clean up, we would be more than happy too. We do pride ourselves in quality and great service.

Have a good day.

Regards
Christine