Hans in Penetanguishene

My furnace went off on a cold and snowy Saturday. The phone of my regular service provider (and installer of the furnace) was not answered. I called Husky, and was assured that a technician would phone me in 15 minutes. Dan phoned, and while he was still on another job, he could be with me in 2 hours' time. Dave phoned me before two hours was up to explained that Dan was tied up, and arranged for him to help me out. Dave was with me in 10 minutes' time. Following inspection he set the furnace to work on a temporary basis, and explained that the heat exchanger had to be replaced because of flame rollback, and other options available to me. I asked for a replacement, and he arranged for the sales staff to call me Sunday. Before he left, Dave tested for presence of carbon monoxide in vicinity of furnace, including locations within the hot air ducts, and assured me the furnace was operating safely. Arrangement was made on Sunday, for installation team led by Francisco to replace the furnace on Monday morning. It snowed fairly heavily while work was being done, yet the team kept the work area inside the house, down to the basement where the furnace is, reasonably tidy and dry at all times. Work was completed in less than 3 hours. I have decided to switch to Husky H & AC for my HVAC work, and would recommend them to my friends.