Izzy in Ottawa

WO No. 444104 My less than two year old BOSCH microwave (combo oven) started sparking and I could no longer use it. I called Elite Appliance Service and they sent a technician over within a couple of days. The tech was very professional and thorough. He provided a detail report of the problem with a list of defective parts and labour charges. The company was great at keeping me up to date on part delivery status and answered all my questions in a timely manner. The tech came back to install the new parts and once the work was done he told me that although he had managed to fix the microwave, he was not satisfied with the door switch part since he had to file it down to make it fit. He told me that he would order a new part since the one he installed was defective. I was very happy because I could use my microwave in the meantime. A few days later the tech came back to install the new part and this time it fit perfectly! I am so happy with my decision to use Elite Appliance Service, it was hassle free and very good rates considering all the work they did. I understood everything on the work order thanks to the technician and there were no surprises. I will definitely use their services again and will recommend to family and friends.