Reviews

10/10

I needed an alarm system refresh for our home due to insurance requirements on a very short timeline. Having been through the wringer with several other large alarm companies, I did not want a large alarm company again to rent me equipment at exorbitant fees. I insisted on owning my equipment. I looked around, & saw the great reviews on HomeStars. I am here to tell you they are warranted. My first call dealing with Gabriel was awesome. No high pressure sales tactics, just a top flight technologist & good security sense - my kind of company. They accommodated my tight timeline. The installer was knowledgeable, professional & did an excellent job. He also accommodated my request to wear a mask with no issues, for which I am very appreciative. In the walk-through, I decided to add additional sensor points. No problem, he had stock in his truck (!!). No fuss, no muss, all working. I am very happy to have found this company, & thank them for their great customer service & responsiveness.

Approximate cost of services:
$3,000.00
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Company Response

Thank you, Eric, for your honest review. We appreciate the time you invested on finding a security provider. We strive to deliver custom-tailored top-quality service and products with a focus on proving best practices without compromise. Further, we are hapy to hear that you enjoyed our professionalism and honest approach during the design, installation, and testing of your new monitored burglar-fire-CO alarm system. Our team at Engineered Alarm Solutions Inc. is grateful for the opportunity to earn your business and look forward to continuing working with you.

0/10

Chubb was a great company and I have been a 20 year customer. Since Edwards acquisition of the alarm business, it has gone downhill to the point where it is simply a disaster. Rapidly escalating yearly costs, on hold during emergency call ins, horrific maintenance experience and costs, and appalling customer service including full vmail boxes with no response to multiple calls and emails. I should have left years ago. What's below not recommended?

Approximate cost of services:
$487.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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