We had water seeping into out basement. The guys arrived quickly, got the money, and supposedly waterproofed the basement with a guarantee. A couple of months later, water seeped into the basement again. 20 phone calls and messages about the guarantee, no one has shown up to help us, or fix the problem. Very disappointing. What a waste of money!
Hello Bahar. We are sorry that you could not reach us. We have recently figured out the reason for this. Homestars had a wrong phone number displayed on you page and you never checked with our website and never tried to email us. We never meant to not respond, we were not getting your calls, same as from other customers that tried to call us through homestars page. It too us some time to notice this. Ones again, our apologies.
Perry and his crew were patient, considerate and professional. They helped us rebuild the basement after a flood. We are very happy with the carpet and the quality of installation.
Thank you for your wonderful review and rating. It was a pleasure working with your family.
Perry and the Carpet Selections Team