The move was organized a few days before the move date and I had a lengthy call with Darryl to explain all the requirements which included packing up my belongings at the pick-up location. He was aware of the requirements and confirmed that he had boxes and packing materials to do the packing. Also, since I would be away at the time of the move I provided contact information for the people at both ends. On the day, the movers showed up and called me in Toronto to say they had arrived to pick up the things. They had received no information on the details of the plan, were not aware that my things needed packing and had brought no materials. I told them to talk to Darryl to find out what the plan was (I was busy). They went away and came back later with plastic boxes (but no blankets or packing materials) and moved all my stuff including crockery, glasses etc using my clothing and whatever they could find for protection. Fortunately nothing was broken. There doesn't appear to be any management, communication, planning or supervision going on in this company.
- Company Response
Thank you for your recent review, Bill.
I'm available anytime until 11pm daily to discuss this matter further @ 604-600-8541 or via email at email@example.com
I sincrely apologize for any miscommunication in this event.