Catherine Prates in Woodbridge

Called Enercare to service my hot water tank. Next day service with 4 hour window to wait. Guy hmmed and hawed about what the problem was. Then proceeded to clean a sensor. to the tune of $257.00. The next day I was without hot water again. On the follow up he said hot water tank had to be turned 45 degrees in order to fix it. and then he left. I called another company who came out the same day with a 30 minute wait time and fixed my tank by replacing the gas valve in the space that existed. I spoke to enercare field service supervisor who explained that the water heater space was not to code. However he decided to refund me the service charge from enercare. This action has renewed my faith in their service department.

When my water tank stopped working I first called Enercare for service. Big mistake. They couldn't help me until next day and gave me a four hour window to wait. Then they charged $250.00 just to clean a sensor. The next day I was without hot water again. They came back to follow up and said that the water tank must first be turned 45 degrees by a gas fitter and plumber before they could repair it. So I called in Husky and they came out within 30 minutes and worked in the tight space for 3 hours and replaced the gas valve. I cannot say enough about Dave L and Husky for their polite, professional and efficient service I received from them They have definitely earned their home stars reviews! I highly recommend them to fix any appliance in your home. They care!