We had homebath give us an estimate to renovate two bathrooms in our home and decided to start with the smaller bathroom first. Initially we were quite pleased with the suggestions and help in choosing our colors and tile but it became clear very quickly that they were anything but organized. Quotes had to be redone several times, wall tile that they ordered for us was no longer available which we were informed of a few days before tiling was to begin. They ordered a smaller tile which we then determined by ourselves would be too narrow and would not work around our tub surround. Wayne's response to me was "good catch". Aren't they supposed to be the professionals! On day 2 plumbing attempted to be installed incorrectly which was not to code. Tile floor that was installed was making a popping sound and the grout was cracking. This was due to the subfloor being installed incorrectly. The counters had to be cut 3x as they were mismeasured. The cabinets were mismeasured and had to be shortened. The wall tile was a disaster..the pictures I have posted speak for themselves. All of these items were rectified with the exception of the wall tile which Wayne agreed to have his guys rip it out but we would have to find someone else to tile it or tile it ourselves as he felt his tiling guy could not do much better the second time around. All of these issues turned our 5 day reno into a 40 day reno. Lisa nor Wayne were returning our emails to let us know when they would be back or how much longer they were going to take to finish our reno. Lastly the mirror was also mismeasured and hangs over our backsplash. Wayne was unwilling to rectify this however upon contacting the better business bureau it was quickly rectified. I would not recommend homebath to anyone and urge people to do their homework and check with service Alberta to make sure a company is licensed and bonded before you give them any money and let them into your home. We clearly dropped the ball in that respect! One of the workers was wanting to install the plumbing incorrectly which was not to code. After our tile floor was installed it was making popping sounds and the grout was cracking.
- Approximate cost of services:
- Company Response
Please see our Insurance, Service Alberta and City license policy numbers listed below for your reference. They were also posted on our wall in our showroom – visible during your free showroom consultation. This information was also provided to you in our original quote email on May 16, 2018.
• Service Alberta Registration Number – 329960
• City of Calgary Business Licence – BL157474
• WCB Account Number – 3220892
• Insurance Policy Number - 5A1286899
We were very disappointed to see your review. The parting gifts that your husband gave our installers gave us the impression that you were happy with the job. All mistakes were fixed at our cost and your invoice was also reduced as per your request.
It is our company policy to make every effort to complete the job to our customer satisfaction no matter what the situation. If there is anything more that we can do to make the situation better, please let us know.