Inquired via website booking and got a call an hour later to set up an appointment. The appointment was scheduled next day between 12-4pm. The day of the appointment tech didnt come. Very frustrating as I wasted half a day waiting for nothing. So we had to schedule again the next day between 5-7pm tuesday. It was already 745pm when the tech came. The techs name was Vladimir. He was very nice, knowledgeable and obviously knew what he was doing. He was able to diagnose the issue. Unfortunately, the issue costs too much to repair at the time I didnt go with it. I feel the quote was honest. The only frustration i had with Maydone was the time i wasted waiting for someone to come (7 hrs+). That is time that I couldve spent working. if there was a tech that came at a good time and my time wasnt wasted. I wouldve leaned more on the repair. Not i have to make up for a days worth of lost wages and save up for a new laundry center. I give this 5/6 stars out of 10. Update: Nov 11,2022. - after reading my review Maydone has reached out to me and offered options to rectify my bad experience with them. We explored options but the best resolution would be for a refund of initial assessment cost. I think this was fair. I lost time but i atleast know whats wrong with my machine. I have changed my review from 6 to 8 stars because I believe the company has integrity and values customer service. They followed up even though the dont have to. Another lesser company wouldnt have cared and mightve just taken my money.
- Approximate cost of services:
- Company Response
Thank you for your valuable feedback. It is highly appreciated.
We always value our customers and try to do our best.
Please feel free to contact us at any time for your future projects.
Have a wonderful day :)