Reviews

0/10

I purchased a deal for cleaning 3 rooms in my home - I tried several times to set up an appointment for them to come and complete the service without success. As I did not receive the service that I paid for I asked for a refund and have never received my money or a reply from the company.

Approximate cost of services:
$50.00
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10/10

I called to enquire about my fridge that was leaking - Dragan was very professional on the phone and able to come out the next day. He arrived on time and spent several hours to try and repair my fridge. He was extremely patience to ensure that the leak was indeed fixed. Unfortunately it was not and he had to order another part. He suggested that we leave the fridge out from the wall and put a container to hold the water to ensure not further damage to my floor. He arranged to have the required part within a day or two and plans on returning to complete the job. Dragan was a pleasure to deal with and I look forward to his return to complete the job. I would highly recommend him.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you! I always do my best even if takes much more time then expected.

10/10

My experience with WaterWorks has been excellent. I found everyone that represents the company to be very professional and concerned about providing me with the best possible service that they can. I would receive a call every day to inform me when the workers would arrive and shortly after they left my home to ensure that I was happy with the progress of the project. The team that did my waterproofing were very helpful in explaining to me and showing me the condition of my home and how the improvement will protect my foundation. The plumber who replaced the drain was very professional and helpful ensuring I completely understood the options available to me. I am 100% happy with the work completed and would highly recommend them to anyone who requires the services that they provide. I am a satisfied customer.

Approximate cost of services:
$16,000.00
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Company Response

Hi G. Crossman, thank you for the awesome review. Glad to hear your experience with us has been excellent and you are a satisfied customer. We try our very best to give the best service we can to all our customer. We are a phone call away should you need us in the future. Thank you from us all at The Waterworks Plumbing and Drains.