Celine Beaubien in Victoria

When my husband and I moved cross country from Montreal to Winnipeg several years ago, we used Vega Line Moving and Storage Services and were very pleased with the service. We ended up using them again when we moved to our new house a year later from Winnipeg to Calgary, and that was also a positive experience. And finally I used Vega Line Moving again (3rd time in 7 years) for our move from Calgary to Victoria. I thought I should take some time and write a review after 3 successful long distance moves with the same company. Our move from Calgary to Victoria was paid for by my husband’s company, and was part of an arrangement with the relocation company hired to handle all the details. We let Vega Line Moving know when we would be moving, and they had a representative get in touch with us. The customer service rep was very pleasant and set up an appointment to come and assess how long it would take for packing and what special things would be needed. The rep, Tim, talked to me about what would be going and what wouldn’t. He also wrote down things that would need special packing materials and estimated the amount of time it would take for the packers to do their job. He allowed two days for packing and the third day they would load everything, cars included, and drive it away. I knew it probably wouldn’t take two days, but figured it was better to have the extra time should we need it. Tim was professional yet friendly, and had the good grace to compliment some of our furniture. On the allotted day, three men arrived and got right to work. They put down thick drop cloths over the front door threshold leading into the foyer and taped down large pieces of cardboard over the rest of the slate tile floor to protect it from scratches and gouges. They also laid down cardboard on the highly traveled areas of carpet. The supervisor seemed quite happy as he surveyed our rooms, stating that this job would only take two days and not the allowed for three. A little later, more men arrived and there were probably about five working in the house. Another man with carpentry supplies showed up at some point and got busy in the garage, making crating for our marble topped table and a marble pastry board. They did a great job, packing up everything carefully in lots of paper, even if it was some old toothbrushes and a sock with holes in it. My husband and I had tried to do a lot of cleaning, giving away dishes, furniture and lawn supplies. We even hired some guys to haul a lot of useless stuff off to the dump. Yet we still ended up with odds and ends in cabinets and closets. The packers did ask me if they could throw away some empty cardboard toilet paper tubes, so they must have recognized something as garbage. All the packing was finished on the first day, and the loading took place on the next. We got to meet the driver and talked to him about how long it would take and when we would get to see our goods. We were moving into an apartment for a month until we could find housing, so our furniture would be going into storage (they provide 5 weeks free storage). Before the truck left, the move supervisor walked through the house with us to make sure that everything left in the house was what we wanted left behind. Then they locked the doors and drove away with almost everything we owned in the world. Once we had secured a house in Victoria, we called Vega Line Moving Vancouver Branch and arranged for our goods to be delivered. The crew on this end was wonderful. 4 clean men came and start to move our precious goods to our final home in this world ?. They were very careful and professional. It was a rainy day, and they covered our floor with runners. After the movers had gotten everything in the house and the beds and dresser set up, they went through the paperwork with us so that we could make sure we had all the boxes. They were all numbered and they were checking them off as they brought them in. I had a hard time following it all, but the supervisor seemed on the ball and even went in search of one numbered box that wasn’t checked off on the list. We signed it all, gave the tip and said good-bye. Oh, I should add that the packers were supposed to unpack as well, but they told us that if they did it, all they would do is take the stuff out and leave it where it was. We could unpack at our leisure and call them to come pick up the empty boxes later. That is what we chose to do. Damages: We had a big, round fish type bowl that was broken in the trip. The supervisor was going to fill out a claim form, but we didn’t bother since it wasn’t that important to us, having been left behind by my husband’s first wife when she moved out. The biggest problem came when one of the guys was a bit hasty in screwing our bureau mirror onto the wooden frame. The screw holes came through the wood and were visible from the front. We called about that and the person my husband talked to arranged to have a representative come out. The man they sent was able to repair the mirror so well that I couldn’t tell where the holes had been. We also had an antique footlocker style trunk, and one of the leather strap handles was pulled out on one end. Fortunately, the repairman was able to fix that too. We were very lucky to choose again Vega Line Moving and Storage Services. I don’t think so we will move again (I cross my finger), but if we move we will chose Vega Line Moving one more time. Thank you for great job for this old couple. Celine and Jean Beaubien Victoria, BC