Reviews

10/10

Muhammad is a true professional. He is honest, straight forward, exceptionally thorough, and knowledgeable in his craft. After finding a bedbug crawling on my living room couch, I had another company come in to assess the situation. After a cursory inspection, they concluded that I did have an infestation (despite no evidence except the one bug I had caught) and asked me to sign a contract for a heat treatment costing several thousand dollars. The inspection didn't quite sit well with me so I called in Muhammad upon a friends recommendation. Although his inspection is more expensive than what other companies advertise, he spent well over 3 hours scouring my entire house, after which he determined that I did not have an infestation and this was a one off bedbug that must have come in through a visitor or backpack etc. Muhammad saved me thousands of dollars in unneeded extermination treatment. Muhammad is also sensitive to the "panic" factor of thinking you have or actually have bedbugs, and is very thorough in explaining how bedbugs work. Understanding the life cycle and habits of bedbugs makes the situation more tolerable and manageable. He instills confidence that he will take care of the situation to its completion. The post visit experience is also exceptional - I think on his website the guarantee is "until the job is done" which I have no doubt is true. I had further questions several months after his visit and he promptly responded or called with answers to my questions or concerns. Should I ever have a bedbug problem again, I will contact Muhammad without hesitation and have no doubt that he will take care of it.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the amazing review, Wendy. Bed bug inspections are super important, that is why Pest Solution Services has a "No Evidence - No Treatment" policy. This helps ensure that our clients, like you, deal with these bugs in an appropriate, efficient, and time/money saving manner. It is great that you were able to get the help you needed and that the bed bug inspection was up to standards. On top of that, your explanation of the follow-up and educative help is a pleasure to read. Pest Solution Services takes pride in helping clients understand how to deal with bed bugs & not to panic. Answering questions and making clients comfortable is also a meaningful part of the job. Your review covers all aspects Pest Solution Services offers, in detail - thank you once again - a late acknowledgement of a great review, but you can be sure Pest Solution Services will be on time to fight bed bugs.

Muhammad
Bed Bugs Expert
Pest Solution Services
www.pestsolutionservices.ca

10/10

Had a great experience with Chris and his team. Professional, punctual and fairly priced. I especially appreciated the detailed quote and prompt attention to any questions that I had during the job. I also appreciated having a choice of pot light style! Great customer service and attention to detail. Would definitely recommend and use Encore for any electrical work we may need in the future. Thanks Chris!

Was this review helpful?
Company Response

Thanks for the great review! It was a pleasure working with you on this project. We look forward to the next one.

10/10

This is the second time we've worked with Paul and we couldn't be happier! We had Paul and his team remove our old basement stairs and rebuild and reinstall a wider staircase. Like our previous experience, we found Paul to be reliable, extremely knowledgable and proficient. His team was organized and respectful and left our house cleaner than when they arrived! As a homeowner in the middle of a renovation, it was such a relief to have a contractor like Paul come in... no worries and a job well done! Thanks Paul and crew!

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks Wendy I am glad I was able to make you and Trevor happy again.
You know where to find me if you need me again. Good luck with the rest of your project.

10/10

We can't say enough good things about Kris and his team! We needed to re-route several radiant heating lines in the basement of our 100 year old house so we called Kris to come in to take a look. He was in the next day and promptly provided us with a detailed and reasonable quote. We found him to be very knowledgable and we appreciated that he took the time to explain what was involved and how he would go about doing the job. As a side note: we had a couple of other contractors in to quote for the same job, one gave us a ridiculously high quote with only the price (no details, or explanation of materials/ labour) and the other simply told us what we wanted was impossible (when in reality it was just harder and took more time). We had timelines to meet, and even though he was quite busy, Kris made sure our timelines were met. He showed up when he said he would and finished our project on time. We were so impressed with Kris' quality of work, we asked him to plumb our basement bathroom as well and we couldn't be happier with the result. As with all old houses, wrenches were thrown in the mix, but Kris took it all in stride and came up with many helpful suggestions and creative solutions. Kris and his team are a great crew - we found them to be very pleasant and respectful. We have a few more renovations coming up and we will definitely be calling Kris and his team to help! If anybody is looking for a knowledgable, honest plumber, look no further!

Was this review helpful?
Company Response

Hi Wendy, we sure overcome some challenging situations during the course of your renovation and we were more than happy to be able to make your renovation a reality. I'm glad we were of service to you and we look forward to continuing and strengthening our business relationship for a long time to come!

10/10

We needed to remove some poorly placed plumbing and change out a third of our old cast iron stack. Valentin was definitely up to the job! I was surprised how many plumbers didn't bother to respond to my inquiry - but Valentin responded the same day I contacted him; and he was was in to quote the next day. He was very thorough in his initial assessment and he was very mindful of our project and ideas. We were on a tight timeline to get the plumbing done as we had other contractors coming through, and Valentin - though very busy - found the time to get the job done on time. I found Valentin to be very professional, personable and efficient. He showed up exactly when he said he would, and finished the job on time and on budget. Watching him work, you can tell that his is very knowledgeable and a master at his trade. His price is very reasonable compared to other quotes we received, and his work was exceptional. I definitely have peace of mind knowing that the plumbing was done right! I will be calling Strong Plumbing for future projects and would gladly recommend him to anyone looking for a plumber.

Was this review helpful?
10/10

We had Paul come in to replace eight joists in our hundred year old house. He came by to look at our house the same day I contacted him through Homestars and had a quote ready the next day. Not only was the quote reasonable, Paul also made efforts to work around our schedule as he knew we were on a tight timeline. He coordinated with our structural engineer to iron out some details and make sure everybody was on the same page. Paul was knowledgeable, efficient and thorough. He came in to do the job when he said he would, cleaned up everyday before he left, finished on time, and did an exceptional job. Thanks PTR for making what seemed like a difficult job easy and worry-free! I am not surprised Paul and PTR Carpentry won the Best of HomeStars in 2010 - definitely well deserved!

Was this review helpful?
Company Response

Thanks for posting a review Wendy, the photos look great, quite an improvement. Call me if you need anything else.