Nian in Toronto

Changed my AC / Heating combo unit back in Dec 2016. We have been experiencing problems with the new unit ever since. Heating was not working, the technician cannot figure out why. After more than 10 service call, the winter is over. Still no idea why it kept breaking down. NOW THE A/C IS NOT WORKING. I Don't know how many service calls I will have to make... Please, this company has no idea what they are doing. If you want a system that breaks down when you needed it the most, go with this company.

I have a rental water heater unit since I took over the townhouse 4 years ago. recently I found out that the price of the exact same water heater rental is $50/month whereas ENERCARE has been charging me $65 / month. I went to the customer service, many phone calls and long wait time, we got a technician into the house and verified that the water heater is currently $50 / month. After the technician verified the price and model of the water heater, they could not blame me for not able to locate the model number and excuses, they agreed to do an adjustment based on the finding of the case. But the price will reflect on the bill after 3 months. So I waited 3 months, the price is still the same. I called them again. Guess what? This time they change their story, they told me that this water heater was installed in 2009 but the price came down in 2011, so I have to pay the originally agreed pricing. but when I ask to see the contract? there is NO contract. Basically if I take the current water heater out and put it back in again, the price will come down. This is probably the most ridiculous story I have ever heard. Conclusion, these people cannot be trusted, and they will do anything and make up any stories to make you pay more. 1. Customer Services usually transfer you to one after another without actually working on the issue. 2. The response time is very slow, sometimes you have to beg them to give you a reply. 3. Customer retention is a joke. They cannot make any decision. All decision has to be review by their "upper management". 4. Charge you however much they want and keep doing that until you cancel the plan. 5. Tell you different stories, and different way to solve these problem every time you call. NO Standard Operation Procedures at all. 6. Please check your rental prices with their sales team pretending you are a new customer, you might be surprised. 7. I paid more than $1000 over extra for nothing all these years with this company, don't make the same mistake. STOP right now because you will NEVER get your money back.

My 15 years old, dirty and partially damaged hardwood floor was resurfaced and now looks perfectly new! We were astonished with the good quality of the work. Right now the floor looks as good as new. The owner is a very polite, honest and efficient man. If you want to get a fresh new look on your old hardwood floor, I highly recommend this company.