warranty process is a joke... we bought our mattress 1 year ago.. it already has body impressions on each side of the bed where we each sleep, with a large ridge running up the middle. The "process" requires you to take photos of the mattress and send them in for them to analyze.. WHAT CAN YOU SEE ON A PICTURE?? come out to my house and see for yourself! so annoyed that now after a year I am stuck with this indented mattress and continue nursing sore backs.. WHAT A JOKE, prime example of bad customer service.
- Approximate cost of services:
- $700.00
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