Don

First impressions was the salesperson, Eugeny, was friendly but felt a little bit pressured for closing a sale. Once we decided to go ahead with the project, he is always following up and also is reachable whenever we had any issues. On installation day, my impression of the crew (4 members for 10 windows) was a bit intimidating, but that impression is very incorrect as well. They were on time, fast, efficient and did a great clean up job. Overall, we were very satisfied with the end to end process and would recommend the company to friends and family. (Will update again on this review as we have a second job coming next year to replace the rest of the windows in the house.)

I usually don't write reviews online but because I have been on homestars looking for 2 other services during a 2-week time span, I felt inclined to provide some feedback. Overall I had a great experience with Spring Home. They are definitely not the cheapest but I do hope they will honour their service as promised in the long run. Cy was attentive during his visit and was able to address to my concerns. The installation team came and was able to deliver on time. They were clean and professional. However I think there could be room for improvement: at the final moment before a customer hands out a check, I think Spring Home should have an independent staff to check over the installation team's work (vs having the installation team to check-off their own checklist). As a homeowner, there is no way to know whether the installation staff has performed the work correctly according to the checklist. All in all my experience was positive but I think Spring Home can raise the bar to a notch higher.