dhirtzel in Simcoe

Firstly, when I was contacted to set up a date for install, I was told it was tentative, which was expected, due to the pandemic. However, I expected a confirmation, since it was tentative. But I received no confirmation and was unable to reach anyone at Landmark. My calls kept going to voice mail and then I would be told that the mailbox was full. So I was caught off guard and unprepared when the guys showed up to do the installations. However, we forged ahead. At several times, it seemed that there was a great lack of communication or understanding between the sales person and the installers. And I had no call/email/text from Landmark to say they were coming? To confirm that they were there? To confirm that the job was completed? etc? No communications. This made me uneasy. I think you need to work on your communications between your departments and to your customers. Moving forward, now, other than an email to tell me about the financing loan, no other follow up to discuss options for payment of this loan. Again, lack of communication! You really need to work on this! Otherwise, the installers were wonderful. They did a pretty good job of cleaning up most of their mess. I was a little disappointed that the trim on the door did not meet the same width as my old trim, now creating another job for me to do -- repaint. After being assured, many times over, that once the installations were done, there would be nothing more for me to do. No touch ups, nothing. That was not true. Again communication between sales and installation.