Reviews

7/10

We had 2 old bathroom faucets replaced with identical new faucets, which we had purchased ahead of time. Jeff arrived on time, was friendly and professional, cleaned up completely afterward, and gave us a tip on fixing an unrelated plumbing issue that he spotted. The only reason I did not give a higher rating is because of the fee for labour. With tax, the labour cost was $438 per hour, which seems very high, and makes me think I went into the wrong field of work!

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Company Response

Hi Gina;
Thank you for your review. I must admit I am at a loss as you were provided a written quote upfront prior to doing any work. You had agreed for us to perform the work and also agreed on the price that we were to charge based on that quote. It perhaps would have been better for you to attain a second quote prior to proceeding.. Seems unfair to be honest to penalize our reputation given the above. We at The Great Plumbing Co are always transparent and upfront and it's always up to the customer as to wether or not to proceed.
All the best
Jeff Wright.

10/10

Phil from Public Plumbing came during the agreed-upon timeframe, expertly fixed what turned out to be a tricky problem, and I was very relieved and happy with the result. I would definitely recommend the company and Phil in particular.

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Company Response

Hello Gina! Thanks for giving us a call and for your time in leaving a review. We're glad to hear that you're satisfied with our services and our technician Phil- he is one of the best! Don't hesitate to contact us should you need his services in the future. Thanks again!