Reviews

0/10

After 3 days of work and repeated attempts to have structural error corrected and a building inspectors report to show what issues were they refuse to repay our deposit. They have all material and that includes structure the started to build. This is a second story deck not even attached to the house.

Approximate cost of services:
$21,000.00
3 of 4 people found this review helpful.
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Company Response

Hi,

We're an award winning company who prides itself on customer service.

When the deficiencies were noted late Friday afternoon we arranged to meet based on your availability. We came over the next day on a Saturday.
The idea was to address your concerns and come up with a plan for Monday.

The problem with asking for a full refund is that we've already ordered custom material, poured the footings, and started framing.
We can't give you a full refund, however are willing to come up with a fair solution for you.

Thanks,

Thanks,
Empire team