The entire experience from start to finish was informative,helpful and enjoyable. The sales consultant,Bob, was most helpful in his approach. He displayed the knowledge and confidence of a real professional without the pressure displayed by some of his competitors. What impressed us the most was the time Bob took to explain the various benefits of sliders vs casements vs hungs. His expertise helped us choose the windows that best suited our personal requirements. Also, when we went online to investigate F M and saw that they had an A+ rating at the local BBB and 13 years of Consumers Choice Awards we felt confident to proceed. The windows went in beautifully and both the installers Tim and Dave were excellent.Chris Papineau the Installation Manager also overlooked the project to ensure everything went smoothly. Thanks again!