This past summer while strolling through Square One with my wife she noticed a kiosk that seemed to be selling miniature furniture. She approached the kiosk and learned they were really offering furniture restoration. My wife has an old love seat she always wanted to something with and thought, “what the heck, I’ll leave my name.” Shortly after, a man, Joe, came out to our home, he was very polite and professional, and discussed the various options for restoring the love seat. We liked what we heard and saw and decided to enter an agreement. The next day I decided to look up TMC, something I try to do as frequently as I can before engaging in any agreement. What I found was quite disturbing. Immediately, I called TMC and cancelled the order. The next day Jesse phoned and explained what I found misrepresents TMC. Of course, I didn’t believe him as a representative of the company. He explained the company has recently overhauled its system of production becoming more efficient in the process, and hired more customer service people. He went on to explain that they do 2500 jobs a year and a few people inevitably complain about a process that is very subjective. He admitted they do call with additional work on occasion but this work is always optional and similar to when you bring your car in for an oil change and they find your brake pads have only a few kilometres remaining. Jesse assured me the quality was exceptional, the service improved, the turn-around shortened and the additional cost unlikely to occur and if it does, it is optional. This made a lot of sense to my wife and I, Jesse was patient and thorough with us so we decided to proceed. I told Jesse that if TMC angers us we will post a scathing review on HomeStars. He countered by asking that if we’re happy to post a review indicting so. So here we are. The love seat is gorgeous. My wife could not be happier, Joanne and her team were terrific and the turnaround reasonable. Highly recommended.
- Approximate cost of services:
- $2,800.00