Reviews

10/10

We had to have new windows installed throughout our house. The work was done quickly and they were very patient with my many questions and nerves. Carlos and Juan did a wonderful job and left the site perfectly clean. The two new garden windows are exceptional and bring something really special to the rooms they are in. I highly recommend QEW for windows! The orchids are very large so the windows are bigger than they might look in the pictures.

Approximate cost of services:
$20,000.00
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Company Response

Dear M. Caple:
We truly appreciate your business and are grateful for the trust you have placed in QEW. I will send Carlos and Juan your thanks for the great work they did with your windows.
I hope we have the opportunity to work with you again in the near future.

Saverio Patella

1/10

We paid for a pool opening and had to call over and over to get the job completed. We complained three times. Tonight we were called back and basically lectured -- a monologue while my husband sat silently on the other end. Terrible service -- they still have not finished the job -- one more call to get the waterline scrubbed as promised or just forget about them? So upset by the careless treatment.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your feedback and your business. We were delighted to be able to open your pool and repair your broken chlorinator piece that was discovered at the time of opening for no additional cost and within the hour we noticed the issue. As noted in our Option A Pool Opening Package, we clean and remove your winter cover, re-install your deck equipment, connect all your pool equipment, and start your system. During the opening we noticed the broken part so we were unable to start your system immediately, but were pleased to have our technician back to your home within the hour to replace the part, and start your system.

In regards to the pool filter replacement service, there was miscommunication as to the exact service you required, but would be happy to replace these pieces that were ordered for you in store. Our fully trained team work tirelessly throughout the pool season to ensure our clients needs are met. We appreciate all customer feedback and work to continually improve our services. Again, thank you for your business, we look forward to servicing your needs in the future.