When the sales person (Cindy) promised me that I would love my new built-ins and assured me that her company would do an outstanding job I thought okay this is going to be great. Sadly disappointed by the college students that came to install the unit - they were not professionals and not capable of doing the job. The sales person also measured incorrectly so they had to come back to do a section. The result: Major gaps exist between the unit and the wall, all which could have been avoided. I had to do the follow-up and arranging for their measuring mistake and there was no follow-up from the company to address my concerns with the gaps and they did not listen or register my concerns. I would not recommend this company for built-ins in a main room in a house. I would also not recommend this company if you expect satisfactory customer service. VERY DISAPPOINTED.
- Company Response
Hi there, we are sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed that mark. If you would like to discuss this further, please contact our Sales Manager, Christina at 416-742-3197.