I have been doing my own review of Water Softener and RO systems and contacted several companies to know what they have to offer. I eventually decided to go with Watermart for several reasons. Donna has been very helpful from the start in explaining about their products and what they do and what configuration will be ideal for our current household without upselling any unnecessary items which I appreciate a lot. The pricing was also great and detailed for the extra work that needs to be done and she was able to work within my target budget. George came by to my house twice, once for inspection and another for the installation. My basement is finished which complicates things because the Main water line is separated from the Furnace Room by a bathroom. George was upfront in explaining my options in order to install the Water Softener and set my expectations on what it would take to do the install (need to cut a piece of the drywall). On the Install day, George arrived on time and he did not rush the job in order to install everything properly. He was even kind enough to help me remove the Rusted Lock Nut of the kitchen faucet that I was trying to replace prior to the RO installation under the kitchen sink. He went above and beyond to do the installation and even advised me on how to easily patch up the hole in the ceiling drywall. With this great experience, I have already recommended Watermart to my cousin and will surely recommend them to other people as well. Many thanks to Donna and George!
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- Company Response
Hi Adrian. Thank you thank you thank you for your business and for taking the time to write such a detailed review. One of our favourite things to hear is that a customer did thorough research before finally deciding that we offered the best solutions and service. We truly believe that our business is not to sell anything. That our business is really to offer expertise (actually attained through decades of experience), high quality products (chosen and evaluated often using this experience) and then sell and install this equipment at easy to live with prices. Donna and George both take this Watermart brand requirement to heart. I'm very happy to hear that George went "above and beyond" during the installation and was able to help you with some things outside our usual wheelhouse. We certainly appreciate your business, your review and your referral to your cousin. Please don't hesitate to get in touch anytime if you have questions. Sincerely, Dave, Donna, George and the rest of the Watermart Team.