You get told that the technician will appear for $80.00. Once he arrives he says for him to do anything to find out what the problem is will require a payment of $280. Once the diagnosis is ended, you are told a new pump will cost another $300.00! Actual work was about 40 minutes. Should have cut my losses at $80.00. Also should have been told that minimum cost will be $280.00 Very bad! Avoid!
I decided to follow the advice found on ApplianceRepairGuys.org, a website set up by another victim of this company. He suggested filing a consumer complaint with Consumer Protection Ontario. Wisely, ApplianceRepairman.ca will respond once you set the ball in motion here because they do not want to be shut down.
Before filing a complaint you must write a letter to the company. Email the letter to firstname.lastname@example.org and in the subject line write: Complaint about service done: CONSUMER PROTECTION ONTARIO (this will get their attention). Note that you don’t actually have to file a complaint just yet. Write the letter first and send it off, then wait to see if the company responds.
In your letter to the company, make sure you describe your intention to file a complaint with Consumer Protection Ontario and outline how much money you want back from them. Also give them a time limit to respond (I gave them 48 hrs but they responded the next day). Click here to read my letter.
The company will state that you must sign a waiver to get your money back which is basically a gag order for legal proceedings (which I will completely ignore if ever asked to testify against them). You can try to insist that you won’t sign it until you get your money back but you won’t be successful. They will tell you that they you will receive a cheque within 15 business days once the waiver is signed but insist that the money be put back on your credit card (not a cheque) instead and tell them they have 24 hrs to reimburse you or you will proceed with your Consumer Protection Ontario complaint. Here is where you need to take a huge leap of faith: You need to give them your credit card number again before they can process the refund. If you prefer, ask them for a mailed cheque, but you risk having to chase them down for it. I gave them my credit card number and received the refund immediately after sending them the signed waiver. I called my bank right away and made sure that the funds had indeed been credited back to my card. Phew, nightmare over.
So there it is. It was 5 days of pure hell, but a lesson well learned. Never again will I let a service person into my house until I do some research on them.If you are reading this too late, you can get satisfaction!