Reviews

10/10

Experiencing a sewer back up, Vitaliy sent a repairman out within 90 minutes. He promptly cleared the sewer pipe. Diagnostics revealed roots had clogged the sewer drain. We scheduled work to remove the blockage and install a valve to prevent future sewer back-up. This was professionally and carefully done. Vitaliy did all the paperwork for us to receive the $1200 City of Toronto rebate. Around this same time we discovered water dripping into the basement from a previously faulty installation of a new kitchen. Within a day a plumber came and worked under very cramped conditions to repair it, saving us having to cut a hole in the adjacent bathroom to repair it. All work is reasonable priced and the level of expertise and professionalism is unmatched. Finally, because traps in older sewer lines outside the house are a constant risk for future problems, we have contracted him to remove the trap and replace with new pipe. We were so lucky to contract with Master Drain and Water Works and recommend them to you without reservation.

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10/10

Servicing of furnace. Careful. Thorough always responsive to our needs. Would recommend for hearing air conditioning and anything else. Professional. What else can I say? Highly recommended. Give them a call

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Company Response

Thanks David,We really appreciate the opportunity to work in your home
Thank you for your business,
All the best,
Len Minuk(Owner)

0/10

You get told that the technician will appear for $80.00. Once he arrives he says for him to do anything to find out what the problem is will require a payment of $280. Once the diagnosis is ended, you are told a new pump will cost another $300.00! Actual work was about 40 minutes. Should have cut my losses at $80.00. Also should have been told that minimum cost will be $280.00 Very bad! Avoid! I decided to follow the advice found on ApplianceRepairGuys.org, a website set up by another victim of this company. He suggested filing a consumer complaint with Consumer Protection Ontario. Wisely, ApplianceRepairman.ca will respond once you set the ball in motion here because they do not want to be shut down. Before filing a complaint you must write a letter to the company. Email the letter to info@appliancerepairman.ca and in the subject line write: Complaint about service done: CONSUMER PROTECTION ONTARIO (this will get their attention). Note that you don’t actually have to file a complaint just yet. Write the letter first and send it off, then wait to see if the company responds. In your letter to the company, make sure you describe your intention to file a complaint with Consumer Protection Ontario and outline how much money you want back from them. Also give them a time limit to respond (I gave them 48 hrs but they responded the next day). Click here to read my letter. The company will state that you must sign a waiver to get your money back which is basically a gag order for legal proceedings (which I will completely ignore if ever asked to testify against them). You can try to insist that you won’t sign it until you get your money back but you won’t be successful. They will tell you that they you will receive a cheque within 15 business days once the waiver is signed but insist that the money be put back on your credit card (not a cheque) instead and tell them they have 24 hrs to reimburse you or you will proceed with your Consumer Protection Ontario complaint. Here is where you need to take a huge leap of faith: You need to give them your credit card number again before they can process the refund. If you prefer, ask them for a mailed cheque, but you risk having to chase them down for it. I gave them my credit card number and received the refund immediately after sending them the signed waiver. I called my bank right away and made sure that the funds had indeed been credited back to my card. Phew, nightmare over. So there it is. It was 5 days of pure hell, but a lesson well learned. Never again will I let a service person into my house until I do some research on them.If you are reading this too late, you can get satisfaction!

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10/10

Air conditioner burned out due to leaving cover on! Len (owner) came out next day on Sunday and fixed!! We are cool again! After reviewing with Len how our our 27 year old furnace and 19 year old AC Unit barely cooled and heated our extended house, we decided to have new units installed at very reasonable cost. Have since had new furnace and air conditioning installed. Adam was professional and competent and all was done in one day. Len (owner) called to confirm all is well. House is cooler than its ever been.

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Company Response

Thank you very much Dennis
I am so happy you called and I was able to get you up and running.
We look forward to installing your new equipment in the coming weeks.
Stay cool!!
Thanks,
Len

10/10

Needed to have rug reset after plumbing work in basement. Came by and professionally reset rug. Also sealed and reset cut rug such that you cannot see the seam! Professional and courteous and COMPETENT.

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Company Response

Dear Dennis,
Thank you very much for your business and the time to share your experience with our company. We do highly appreciate your business and looking forward to your future projects and possible referrals.

Mark Aydin
(416) 858-7006
www.VictoriousFlooring.com
Servicing for your Carpet Sales, Carpet Installation, Carpet Repair & Carpet Stretching services in Mississauga, Brampton, Markham, Richmondhill, Scarborough, Pickering, Ajax.

10/10

I called RCC about a longstanding basement leak. They came very quickly and were able to give a competitive quote. At the scheduled time they came and did the job in one day. They knew exactly what they were doing and were careful, clean, and efficient. And a lifetime guarantee!!! Would recommend to anyone. This was a repair and drainage pipe installed from the inside.

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Company Response

Hi Dennis,
We truly appreciate you taking the time out of your day to share your experience with us. We are so happy you are pleased with the work completed.

Thank you for choosing RCC waterproofing.

10/10

Had our side of City of Toronto lead pipes removed. Careful, professional and thoughtful service in a timely manner. Will stay with therm as plumbers for foreseeable future. Reasonable proce below other estimates

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Company Response

Hi Dennis, thank you for your review. Our plumbers are licensed and experienced in lead pipes replacement in Toronto. Mister Plumber uses modern equipment to make a job with minimum disturbances to landscape. Also, Mister Plumber is local city contractor that offers competitive prices. All the best, Mister Plumber team

10/10

Aaron was swift to provide an estimate and we had the roof replaced within 7 days. In addition to professional, careful work, the work crew manager was tremendous, and the price was below estimates provided by numerous other roofers. HIGHLY RECOMMENDED.

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Company Response

We really appreciated your review Dennis, thank you.
Happy Hoildays.

10/10

I have been dealing with Albright since 1988. This December, 2015 they replaced all the remaining knob and tube wiring in this 1908 Toronto house. They did it carefully, with no disruption to us (we work at home) or damage to walls, floors, or ceilings. They included new smoke/CO detectors and replaced all of our outlets switches as part of the deal. They are personable, helpful, highly experienced and skilled and conscientious. No need to go anywhere else. Ever,

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