Another firm I have used for many years for yearly inspections on my furnace and water heater informed me the heat exchanger in my 20 year old furnace was cracked and needed immediate (this is a crisis!) replacement. I got them to quote me for a new furnace; for the recommended 96% efficient 2 stage was just shy of $7000 installed and would take two full days to complete. They were very aggressive and I was not at all comfortable with the Tech. I then called Knight, based on their customer reviews to get a second opinion. They sent a technician, Karl, out to my home and he quickly confirmed the diagnosis of a cracked heat exchanger, although it was certainly no crisis, at least not yet. He was very professional even taking the time to partially disassemble the furnace so that I could see for myself the cracking. I asked Karl to suggest options for a replacement furnace and we ended up with a similar 96% efficient 2 stage. The difference? The furnace Karl was suggesting, installed, was $2000.00 (yes two-thousand dollars) less expensive! Furthermore they could do it in a day "easily". I decided to purchase then and there and booked an installation for a couple days later. My next contact was with the installer, Kevin, who showed exactly on time at 08:30. He came in to look at the old furnace and announced he thought he could be all done by noon - 1:00pm latest. I was shocked, no two full days? Kevin was finished by 12:30 as promised and the workmanship seems first class. I have cancelled my yearly maintenance with the other firm and purchased Knight's instead. Both Karl and Kevin were polite, amiable and professional. I am completely happy with the work and would recommend them anytime.
Thank you so much for the wonderful review. I will pass on your comments to Karl & Kevin along with the rest of the Service Team. Please feel free to contact us anytime should you need assistance. Have a marvelous day.
I thought their work was extremely professional and exceeded my expectations. There were a couple small glitches that didn't become apparent until a year after the work was complete but they responded immediately, identified and rectified the problems promptly.
Thank you, Doug, for your comments. We have made a commitment to build a name like no other in the industry. Being prompt in responding to concerns at all times is a big part of it.