Reviews

10/10

Finding an amazing tradesperson like Charlie is why I always use Homestars as my first and only resource for finding great companies and individuals. We had Charlie tackle a large number of updates and repairs in our home (a couple of pages long). Work included closet door installations, multiple bathroom updates, repair of trim work and a host of other tasks. I found Charlie (Mr. Rescue) to be completely trustworthy, honest and reliable. Charlie and Benny did a fantastic job from a work quality standpoint. I would without hesitation recommend Mr. Rescue to anyone who was looking for help with a project (or many projects) around the home... you'd be lucky to work with Charlie. I also should mention Charlie is great at helping to solve problems, provided options to take on problems and made great recommendations. So my advice: Hire Charlie. Listen to Charlie. You'll be glad you did. I sure am.

Approximate cost of services:
$9,000.00
Was this review helpful?
Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

10/10

Milorad and his son were a huge pleasure to work with in putting in new our new tile backsplash. I could not believe their quality of workmanship and speed. I had one upper kitchen cabinet that had a metal clip between the cabinet bottom and a strapping behind the drywall - I thought for sure it would need to be pulled out - nope... they created a channel for the clip in the rear of the tile and it fit over the clip with visible clue it was there. When a couple heavy tiles slid a little out of alignment - Milorad didn't blink an eye he knew immediately what happened and easily fixed it to produce an amazing result. The new backsplash is fantastic and we couldn't be happier with Milorad's work. I will definitely be calling Milorad back for any future tiling work. Thanks again Milorad!

Approximate cost of services:
$500.00
Was this review helpful?
10/10

Rob and his guys did an excellent job in replacing the torn up drywall I had left in terrible condition after removing the old kitchen backsplash tiles we had in place during our kitchen update. Rob suggested pulling off the old drywall instead of repairing or patching the old stuff and his guy did an amazing job at a great price and was very quick. Thanks again Rob!

Approximate cost of services:
$450.00
Was this review helpful?
Company Response

thank you very much for the kind review. Your very welcome for the job and thank you for the work. Its sometimes easier just to replace instead of patch and repair, especially when working with tiles, the last thing you need is uneven surfaces that you have to work with, going with new and level works best and has a better result at the end of your project making the work look that much nicer and easier to do. Thanks again for the review and in looking forward in working with you in the future

rob

10/10

I've had Larry over a couple of times to help with some work for a small kitchen update we did. Larry was friendly, prompt, professional and a great electrician. Larry put in new under cabinet lighting for me and had great suggestions on where to install them and even picked out a great looking set of lights for us. Working with Larry was a pleasure and we had him back after the drywall guys let us know that the outlets in our kitchen needed to be replaced. Any electrical I need from now on Larry will be my first call.

Approximate cost of services:
$300.00
Was this review helpful?
10/10

Ewan saved my small kitchen update coming the rescue like a superhero. When my cabinets were being measured for a new countertop template the fellow from the stone company looked at my cabinets and told me the bad news - there was no way new stone could be put down on them - I'd have to get a carpenter in to repair, strengthen and level my old cabinets or I was (blank) out of luck. I was desperate in terms of timing - I needed great work done very fast. I tried a few different guys (getting a good carpenter on short order is a small miracle) and then the clouds parted and Ewan came to my rescue. He managed to get a couple of days from an existing job to come and get my cabinets in order. He did an amazing job not only did he repair, strengthen and level my cabinets to secure them for for a new countertop - he came up with some brilliant ideas - including re-arranging my lowers to allow for a full size fridge we had never been able to put in before because of the way the lowers were arranged originally. I can't say enough great things about Ewan. Homestars is such a fantastic place to find the best people. Thanks again Ewan!

Approximate cost of services:
$1,600.00
Was this review helpful?
Company Response

Carl had a bit of a pickle on his hands when I showed up, but allowed me to formulate a plan and implement the solution. His criteria was simple, "make it look good and make it strong". Rearranging the lowers to allow for the fridge was the bonus he didn't expect, but I was more than glad to go the extra mile in order to produce a finished product that exceeded Carl's expectations. Thank you Carl.

2/10

Our experience with Royal Home improvements was a complete disaster from start to finish. We paid A grade prices for professional trades and project management and got F level trades. Trade was so careless they didn't use basics like dropcloths. Work that was done had to be redone again. New hardwoods that went down were ruined the next day by trade who couldn't be bothered to watch his epoxy drippings, paint splatters or ladder - chunks out of new hardwood - paint and glue on it and dust everywhere. Brand new subfloor had to be ripped up and done again. Trade was caught drinking on site, would show up with tag-along workers who didn't work, including a brother-in-law who was more interested in raking leaves than finishing drywall.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

We're sorry to hear about the negative experience, and, if this is the project we think it is, we're sorry it was so difficult. However, a relatively inexperienced Project Manager and a new trade caused some issues we tried very hard to rectify. As you pointed out, any work that was less than satisfactory was immediately re-done and we worked extra hard to ensure your satisfaction - we even brought in a cleaning crew to clean the entire Home top to bottom! We completed everything to your satisfaction and made sure all your fit-and-finish (even the cabinetry supplied by your vendor) was installed correctly and professionally. Since this project, we have taken steps to ensure this type of situation does not re-occur.