I wanted to post this review to express our gratitude towards Shawn ^last name removed -- Ed¸^ from Titan RoofWorks for his outstanding work, integrity and professionalism. I first got in touch with Shawn after looking up several roof repair companies online. He was one of several companies I called to help diagnose and fix a water leak from one of our walls after a heavy weekend downpour. He not only helped us figure out and fix the problem promptly but what stood out was his high level of personal integrity. He first did a detailed inspection of the roof and then provided a report with pictures to help us visually see the problem. He was very patient in explaining the cause of the problem and the solutions available. Shawn also saved us from paying an unscrupulous plumber who initially convinced us that the leak was a plumbing problem. If Shawn had not suggested a simple 10 minute diagnostic test (that the plumber conveniently forgot to mention), we would have ended up paying for unnecessary plumbing costs! Thanks again Shawn! I honestly felt like I was dealing with family when interacting with Shawn. He's definitely the person I would call in the future for any kind of work on our roof and I will most gladly refer him to my family and friends.
- Approximate cost of services:
- $350.00
- Company Response
Hi Arif. I have to say, the plumber that showed in that downpour rain is the reason contractors get the reputation of being con artists, thiefs or just careless of the customer recieving what they are paying for.
If I had of known that he was just a contact you found off a street sign I would have escorted him off your property personally, but I thought he was your general contractor.
Allthough this fellow is looking out for #1 (himself), he will bring you down at any cost. More often then not a homeowner will share a review now a days, and for the past couple of years we have noticed for not only our business, but other contractors who keep a clean reputation and do their work to spec have a greater chance of survival.
I do regret Arif, that i cannot make the trip to Scarborough to assist your referral for their roofing needs as we must keep local to allow a better service and quality control.
Thanks for your 10 score review!