The people in this small company do excellent work, and really care about what they do and how they take care of their customers. The original estimate was done a year ago, but they did not increase the price. Also, they executed the job to my specifications for the same price, even though it was more work than had been originally estimated. Kevin was exceptionally accommodating about that. To me, that is outstanding customer service in action, and many other companies could take a lesson from it. I would recommend this company without hesitation. They did a great job, they were on time, and left the parking spot under the tree in way cleaner shape than they found it - another example of putting customer care into practice. Melissa in the office is excellent at organizing and communicating, and is a very pleasant person to deal with. All in all, a highly satisfactory experience. By the way, the tree is a massive Ash that is susceptible to the Emerald Ash Borer, so step one was a big pruning job and step two will be Advanced coming back to inject a newer more effective pesticide, which costs less than the previous version - so if you have the same problem, call Advanced to make sure you get the latest treatment.
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- Any advice to offer fellow homeowners facing a similar project?