Our experience with SmartSpace was very positive from start to finish. Geoff was extremely helpful at the design stage - he explained all of our options clearly, was honest about what was recommended, what was a 'nice to have' and what could be added later, and was able to design a package that met our needs and was reasonably priced. The communication throughout the process was clear and prompt, and any questions I had were answered to my satisfaction. At the time of installation, the team was professional and explained the equipment clearly. When there was a technical glitch along the way, we were particularly impressed that the technician stayed after hours on a Friday to make sure we would at least have cable TV for the weekend. Importantly, the relationship did not end with the installation of the equipment - we are 6 months in and I still communicate with Geoff when I have questions about the equipment or setup. Our renovation was far from smooth but the AV installation was the one area in which we had no problems. I have recommended SmartSpace to a few friends since and will continue to do so in the future.
- Approximate cost of services:
- $20,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?