Reviews

4/10

After our fridge started to go warm, I looked at reviews on this site to find a good repair company, and Unimaster was the only one who would come on a weekend to diagnose the issue. They came back the following week to replace a bad thermostat and compressor fan, and we thought it was fixed. But on the following day the inside lighting started to malfunction. After more visits and money spent on the issue, the problem was not resolved and we were told they would contact the manufacturer for a solution. About a week had passed and never heard back from them. We made several attempts to contact them but no one from the company responded back. Finally we had to call a different repair company who discovered immediately that when the new thermostat was installed, wiring related to the lighting were mixed up and not properly connected, which caused the malfunctioning. Based on this experience we are unable to give a good recommendation for Unimaster.

Approximate cost of services:
$1,200.00
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10/10

Had a Frigidaire freezer that went into meltdown on a Sunday. Newtech was one of the few that was open on this day, and Amin was the first one to answer back. At first he said there was no one available, but then called back soon after and said he had a tech who could come. William arrived within the designated time and diagnosed/corrected the problem immediately, saving us from the potential disaster of spoiled food. Their prices were more than fair (see their website for cost breakdown). They do not charge travel time and there is a senior's discount as well. Highly recommended. Thanks Newtech.

Approximate cost of services:
$75.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Benjamin , I am Glad we could fix your Frigidaire freezer in Burnaby on sunday. We do Fix all appliance in Burnaby , Vancouver and Tricity and New west mister.
Amin Newtech appliance