Well we had been trying to get someone to move some heating ducts so that we could get our basement development completed. Karl and Shawn we first of all ON TIME!! When we had requested a quote Karl was on time and actually showed up!! The other high profile company who claimed to be on time, twice fail to even show up and only call a few minutes prior to the appointment to cancel. After the second time we decided to try Knight Plumbing and were very happy that we did. The were on time, pleasant, efficient, cleaned up when they were done and did extra repairs that they saw at no charge to us. The were innovative in doing repairs and modifications that improve the ease at which I was able to complete the development of our basement. Air vents that were 3 feet from the wall and would have blocked the window to a future bedroom were moved about 28 inches to give us a clear view out the window and made it easy to box them in. They moved the return air vent from the ceiling and placed two air vents closer to for level. One in the bedroom and the other in the Family Room. The single vent along the main beam was also moved closer to the beam and with other adjustments my wife and I were so happy with what we were able to do with the extra room in the bedroom. We also had a oven hood vent installed in our future kitchen which we were not planning to do right away but they convinced us that we would be able to save both time and money if we did it at the same time. So we did, what a great idea! Thanks! The one other thing that they did on the way out was that they noticed a floor pipe that appeared broken. Karl went back to his truck and came back with some pipes. Karl and Shawn replaced the pipe and just said it would work better this way, all at no extra charge. You two guys did such a great job and you sense of humor made my day go by much quicker as I was working on a project in the bathroom. We would definitely use your services again. Oh by the way we also inquired about having AC added to our home and Karl called a short time after they left and said that it would be far easier and cheaper if you got it done sooner rather than later. Good advice as my wife and I are planning to get a quote in the next week or so to see what will work best for us. Keep up the good work Knight Plumbing, great people, great work!!
- Company Response
On behalf of our entire Service Team, a sincere thank you for taking time out of your schedule to share your recent experience with us. We are happy that you are pleased with the service from our Technicians. On behalf of the entire team here thanks again and please feel free to contact us anytime in the future for any and all your service needs. Best regards. Mark Coffin. Service Manager.