Sara .

After a terrible experience with another company, Dupont H&A/C was highly recommended to me to resolve an emergency heating problem. They fixed the problem seamlessly and their pricing was the best that I found in the city. I had sold my condo and one week before the closing date, the HVAC heating/cooling unit in the condo died. I was in a panic to get it fixed or replaced asap for the new owner. As soon as I called Louis, one of the owners of Dupont H&A/C, and explained the situation, he was on top of it. Within an hour of my first phone call he phoned back assuring me he had a new unit ordered and would be receiving it within 48 hours. He followed up with me regarding installation time. Jackie and Heather who work in the office made a detailed contract with pricing and invoice emailed to me right away. To make a long story short, the unit was installed by Alex - who did an outstanding job & clearly has skill and product knowledge - and the drama of my condo close came to an end. I cannot say enough great things about 1) customer service 2) workmanship, quality of product, skill 3) in an emergency situation, this company came through. I give Dupont Heating and A/C a 10 out of 10 and highly recommend them.