After researching many basement renovation companies, I finally settled on Penguin Basements. Let me just say that I was very impressed with my finished basement. Although the only part of the process which I feel they can improve on is having one person as their point of contact throughout the entire process. There were so many people involved with the project there were times when I felt that there was a lack of communication especially at the start of the construction. The actual construction process was very impressive, as they were able to move very quickly throughout the day and get a lot done. Their work was very fast and at the same time they produced a high quality finish. Some names I want to mention is first of all Robert. Robert had always been able to reassure me as their client, that he was working to meet my expectations and achieve the same goal by completing my basement at a reasonable time frame and achieve a high quality finish. He listened to my frustrations and concerns I had expressed along the way, and always maintained a sense of reassurance to me that my basement would be done efficiently and the end result would be very satisfying. There were so many people involved with the entire process and they all did a fabulous job, but I have to make special attention to Claudio. This man was absolutely AMAZING from the first day he arrived to my home to oversee the final stages of the basement. He met with my wife and went over all the specific details with her and made notes of all the things that were left to be done and completed. He actually cared and was so enthusiastic about finishing our basement. Claudio was very easily reachable at any time and was always willing to listen and move ahead with completing the basement. I would definitely recommend Penguin Basements to get your basement done.
- Approximate cost of services:
- $1.00
- Company Response
Thanks for the fair and honest review. We have looked at one point of contact for a job from start to finish, but due to different skills needed at various phases, we still currently work with the hand-over process from one super to another. We are working to streamline the process, and will always be looking for improvements as we believe no matter how well a job goes, there is always room for improvement. As for Robert and Claudio, they, like everyone at Penguin really take pride in what we do, and strive to bring the very best to every job. People without that kind of commitment simply won't last here. We love them as much as you do.
