Bernardo Guzman from Barrie

Bought a Kingsdown mattress almost 3 months ago and it is already showing body impressions. Even though, I filed a complaint with sleepcountry they are telling me that the “product was found not to have any warranty defect”. After talking over 15 minutes with a sleepcountry representative, they told me an expert was supposed to come in 4 - 6 weeks to check the mattress and see if there was something wrong, it's been a month already since that day but obviously nobody has come and I haven't heard anything from Sleepcountry or the expert. I paid over 1000 dollars for a allegedly “high end mattress” but it’s faulty. Sleepcountry is not helping with the issue at all and their answer is to apply for my 30 day trial warranty and get a new one for 50cad but I shouldn't be paying a penny more to exchange a faulty product. Now I am having back and neck problems because of the body impressions but sleepcountry won't change the mattress because you need at least 1.5 inches body impression to be a faulty product. My mattress is 3 months old and has 1 inch, is that normal?? Imagine where it will be in 1 year if after only 3 months it is so bad?? Tell you what, if the product is not faulty, I encourage Sleepcountry to come pick it up and put it in one of their stores so that people can try it and see if people will buy it after that!!!! Never buying again at Sleepcountry and nobody should.